Position: Manager International Recoveries UAE & Gulf Based Banks. Industry: Risk Management Work Experience: 12 Years
Strengths: Bank Negotiations & Relations. Excellent Communication and presentation Skills.
Ability to Work in a Team and Good Interpersonal Skills. Ability to work under pressure, Target oriented Achieved 100,000 AED – On Average.
Additional Skills: Knowledge of Microsoft Packages. MS Office, Outlook. Microsoft Windows (All Versions & Editions, Windows NT Intranet Expertise. Expertise in Skip Tracing Through Specialized & Exclusive IT Facility. Knowledge of Making Reports in Excel Through Pivot table, Chart, V-lookup System.
Date of Birth: 03 November 1982 Passport Validity: March 2020 Lahore. Pakistan
Bilkish Associates Pakistan (Pvt.) Ltd. Head Office
December 2010
to November 2015
Full-time
Karachi
Pakistan
Responsibilities • Correspondence With Risk Management Departments of The Banks • Maintenance and Evaluation of Work Reports Reflecting Daily Progress and Recovery Figures • Communication With Banks and Customers Regarding Bad Debt Cases And Resolving The Issues • Responsible for Follow-up on Bad Debt and collection cases of Almost all the International Products Through The Team Of 30 Sub-Ordinates • Contact To Customers And References At Their Premises To Discuss Any Possible Solution To Assist Them In Future Repayments • Devising & Offering Arrangement Options To Financially Distressed Customers For Easy Repayment • Follow-Up With All Contactable Customers On Daily Basis • Suggesting Innovative Ideas / Processes / Strategies To Team Members • Ensures Customer Needs Are Met, Complaints Are Resolved, And Service Is Quick And Efficient • Assist Other Center’s With Their Work, Assigns Tasks And Monitors Their Performance And Follow-Up With Them On Daily Basis • Successful In Bringing Down Delinquency Rate Well Within Target, Month On Month • Trace And Create More Contactibilty • Skip Tracing Through Specialized And Exclusive IT Facilities • Check The Revert All The E-Mails Receive From The Banks, Centers And Customers Before Closing • Forwarding Banks And Customers Observations To Management, making and attend Appointments To Meet New And Existing Customers. • Meeting Team Recovery Targets. • Maintaining The Weekly And Daily Records Of The Recovery • Training of New Team members In Order To Enhance The Team Performances. • Coordinating With The Client For The Settlement Agreement • Documentation Control Of Cases & Record / Archival Maintenance
Some of Key clients I worked for; MASHREQ BANK DUBAI FIRST GULF BANK THE SAUDI BRITISH BANK NATIONAL BANK OF KUWAIT COMMERCIAL BANK OF QATAR
Bilkish Associates Pakistan (Pvt.) Ltd. Head office
May 2008
to November 2010
Full-time
Karachi
Pakistan
Responsibilities • Dealing With Employees And Associates Staff • Maintenance and Evaluation of Work Reports Reflecting Daily Progress and Recovery Figures • Communication With Banks and Customers Regarding Bad Debt Cases And Resolving The Issues • Responsible for Follow-up on Bad Debt and collection cases of Almost all the International Products Through The Team Of 30 Sub-Ordinates • Contact To Customers And References At Their Premises To Discuss Any Possible Solution To Assist Them In Future Repayments • Devising & Offering Arrangement Options To Financially Distressed Customers For Easy Repayment • Follow-Up With All Contactable Customers On Daily Basis • Suggesting Innovative Ideas / Processes / Strategies To Team Members • Ensures Customer Needs Are Met, Complaints Are Resolved, And Service Is Quick And Efficient • Assist Other Center’s With Their Work, Assigns Tasks And Monitors Their Performance And Follow-Up With Them On Daily Basis • Successful In Bringing Down Delinquency Rate Well Within Target, Month On Month • Trace And Create More Contactibilty • Skip Tracing Through Specialized And Exclusive IT Facilities • Check The Revert All The E-Mails Receive From The Banks, Centers And Customers Before Closing • Forwarding Banks And Customers Observations To Management, making and attend Appointments To Meet New And Existing Customers. • Meeting Team Recovery Targets. • Maintaining The Weekly And Daily Records Of The Recovery • Training of New Team members In Order To Enhance The Team Performances. • Coordinating With The Client For The Settlement Agreement • Documentation Control Of Cases & Record / Archival Maintenance • Control NADRA Based System
• Ledger Entries, Make Salaries. Worked Under Accounts Manager • Dealing With Employees And Different Companies For Order Details • Manufacturing And Compilation/Audit Of Daily Production Report
