James Kuenzi
Field Service Engineer / Imaging Specialist
Professional Status
Employed
Available
About Me
30+ years of field service, product support and customer focus.
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Digital Imaging Equipment
Expert
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Medical Imaging Devices
Expert
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Office/Commercial/Industrial Imaging Networks
Expert
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Digital Imaging
Expert
-
Field Service
Expert
-
Field Service Management
Expert
-
Technical Support
Expert
-
Technical Training
Expert
-
Troubleshooting
Expert
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"Train The Trainer"
Expert
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PACS & DICOM
Advanced
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Sales Support
Advanced
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Trade Shows
Advanced
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Retail Management
Advanced
Field Service Engineer ll
Volcno/Philips
February 2015
to February 2016
Buffalo
United States - New York
- •Installation, service, repair and maintenance of GE Healthcare Surgical OR imaging equipment; training, sales support and customer service as needed.
Field Service Engineer
GE Healthcare
March 2012
to December 2012
Western New York
- Installation, service, repair and maintenance of GE Healthcare Surgical OR imaging equipment; training, sales support and customer service as needed.
Technical Service Representative
Fujifilm
March 2004
to February 2009
Mid Atlantic
- Technical Service Representative Level III – install, maintain, train and service minilab line of products; provide phone and on-site technical support; maintain expertise on line of products
Manager - Photolab Technical Support & Training
Duane Reade
February 2002
to October 2003
New York, New York
- Manager Technical and Training - Photolab Department – hire and manage technical support staff and training staff; develop training material; manage vendor activity
Technical Support / Product Specialist
Gretag Imaging, Inc.
July 1991
to March 2002
Holyoke, MA
- Product Specialist – maintain expertise in product line; develop and distribute technical information; develop training material; high in the chain of call escalation; sales/trade show support; customer point of contact for technical issues in product line
Course studies included Advertising Design, Printing, Print Paste-Up, Comp and Camera Ready Art and Drafting.
- Photoshop Courses by Adobe
- Photoshop Courses by Adobe
- Current computer technology - PC; MAC; peripherals; cloud based computing
- Current computer technology - PC; MAC; peripherals; cloud based computing
- Zig Ziglar Personal Development Strategies
- Zig Ziglar Personal Development Strategies
- Conversational Spanish
- Conversational Spanish
- North America - every major city in USA; - some major business areas of Mexico; Canada
- North America - every major city in USA; - some major business areas of Mexico; Canada
- Europe - Swizerland; Germany; Italy; France; England
- Europe - Swizerland; Germany; Italy; France; England
- South America - Brazil; Argentina
- South America - Brazil; Argentina
- Habitat for Humanity
- Habitat for Humanity
- Literacy Volunteers of Central NY
- Literacy Volunteers of Central NY
- Inspirational Speaking
- Inspirational Speaking
- Faith-based volunteerism
- Faith-based volunteerism
