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James Henning, MD

James Henning MD, MHCDS Consulting

James Henning, MD
United States
Professional Status
Entrepreneur
Open to opportunities
About Me
I'm a physician with broad experience in building clinical practices in anesthesiology and internal medicine. The perspectives I now hold because of that experience have prompted a mid-career change in order to help inform and direct the shifts affecting physicians and patients going forward.

A combined fellowship and residency as a RWJF Clinical Scholar (Stanford/UCSF) gave me broad expertise in non-biological disciplines that directly impact the delivery of healthcare services: systems analysis, health economics, health policy, medical education and usability design. (http://rwjcsp.unc.edu/about/background).

My focus (since 2010) has been on adding value to entrepreneurial teams and projects through experience research & design (physicians and consumers), brand clarification, and innovative practice modeling to optimize health experience and outcomes. I work to create solutions that underscore the congruence between personal and business identity across all domains of healthcare delivery.

As such, I've authored research in user motivation, user experience and digital product design and engaged with colleagues at an unusually deep level. I also believe that designing provider experience underscores the intersection of positive health outcomes and "healthcare process." Optimizing work flow, communication and relationships will innovate new roles and opportunities for product development. And, iterating best support systems for those roles will inevitably deepen user engagement and augment the experience of personalization for all stakeholders. I am passionate about working creatively with organizations and design teams across diverse industries that share this vision.

I care deeply about issues in population health, knowledge-based digital service delivery platforms that stress bottom-line ownership of best health behaviors, and the power of vast data sets to personalize best medical practice standards and improve physician diagnostic accuracy.
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User Experience (UX) Research & HealthTap Fellow

HealthTap
June 2013 to January 2014
  • Produced qualitative analyses and actionable insights derived from user interactivity data. Provided heuristic analyses (medical ontology, AppRx, HealthTips) and evaluation of existing product features for medical expert users. Focused attention on ease-of-use, flexibility and aesthetic design issues. Offered regular input to head of product, customer support, and engineering teams to preempt systems issues and help speed recovery.
  • Engaged in on-going communication and cross-functional problem-solving with MedEx, Customer Support, Product Management, and UI/UX Design teams. Shared research data and independently-generated summaries extracted from multiple, current and prior user quantitative surveys.
  • Designed, executed and delivered ethnographic research to highlight end-user preferences, incentivize users to trial, grow doctor relationships and achieve better communication. Generated proposals-for-research, one-on-one interview protocols, data analytics, key learnings and concept benefit statements. Summarized all reports, metrics, and analyses directly to the CEO and the CMIO.
  • Discovered, documented and metricized physician user experience. Identified market segment personas and more specific user personas to help optimize continuity of digital experience across all delivery channels. Clarified motivators, priorities, goals, attitudes and barriers to business relationship. Highlighted business development opportunities and justified rational product and end-user design decisions. Argued for innovative, data-driven solutions to accelerate user expansion, incentivize users to trial, decrease churn and deepen engagement. Advocated strongly for pilot testing and deployment of aggressively scored loyalty metrics.
  • HealthTap is an innovative, high-visibility startup that delivers validated, personalized, interactive high quality digital health content.

Medical Expert Network Partner

HealthTap
Since October 2012
  • Provide personalized, independent health information in an online, web-based platform. HealthTap Scholar (health information curator), Founding Expert, Editorial Board Member, Thought Leader and Top Anesthesiologist, California, winter 2013.

Principal

HealthPipe and MediTies Consulting
Since January 2010
  • Consultancy focused on building relationships with clients to streamline access to health information (HealthPipe); and metricizing the value of social connectivity and accountability to drive positive health behaviors (MediTies).

Anesthesiologist (Former Physician Member & Shareholder, FAC, Inc.)

El Camino Hospital/WTH Mountain View & Fremont, CA
July 1978 to January 2010
  • Delivered full-service (all surgical subspecialties) clinical anesthesia as a member, manager and lead of peri-operative teams in acute and chronic tertiary care hospitals and facilities, free-standing surgery centers, labor & delivery suites, maternity wards, emergency rooms, endoscopy suites, intensive/critical care units and wards, and physician off-site locations. El Camino Hospital (2004-2010) Mountain View & Los Gatos, CA (with specific interest in obstetrical anesthesia) and Washington Township Hospital (1986-2004), Fremont, CA...clinical anesthesia at Eden and Laurel Grove Hospitals, Castro Valley, CA (1978-1986). Conducted popular community-based elective C-Section Classes for Labor & Delivery (ECH 2006-2010).

National Health Service Corps (NHSC) Internist

U.S. Public Health Service Commissioned Corps
July 1972 to July 1974
  • Founded and developed one of America's first iterating, problem-oriented (POMR) primary care practices in an underserved, manpower shortage area of rural America. Created algorithmic protocols and systems training for all provider extenders. Held on-site, subspecialty-specific clinics and medical record audits for completeness and resolution of complex problems and staffed by physicians from the Medical University of South Carolina. The NHSC remains one of the main primary care access programs in the U.S.