James Caten
System Administrator
Sysadmin
Powershell
VMWare
Autotask
N-Central
Application Administrator
Centrada Solutions LLC
December 2017
to March 2020
Full-time
Irving
United States - Texas
- Manage applications, Bomgar, Autotask, IT Glue, N-Central, and company built applications
- Create reports for company and customers
- Improved and created processes to better utilize our applications
- Built Powershell and Python scripts, such as custom reports, modules, and automation of common tasks
- Held classes teaching coworkers how to use our applications and how to write Powershell scripts
Sr. Support Engineer
Breakthrough Technology Group Inc
May 2015
to December 2017
Full-time
Plano
United States - Texas
- Diagnose and resolve VMWare, Citrix VDI and network issues
- Manage NetApp backups
- Install Windows Server and Red Hat Linux for customers
- Setup and manage Solarwinds Orion alerts and users
- Identify, analyze and resolve hardware, software and network-related problems
- Install, setup and replace hardware in datacenter
- Troubleshoot customer and internal IIS web apps
- Write and debug various PowerShell automation scripts
Contractor
General Growth Properties
February 2015
to April 2015
Temporary Work
Coppell
- Build Cisco switch configurations for 50+ sites
- Assist switch and wireless installations remotely
- Reconfigure onsite switches for wireless installations
- Write Powershell scripts to automate and reduce manual input errors
Contractor
Database-as-a-Service (ClearDB)
November 2014
to February 2015
Temporary Work
McKinney
United States - Texas
- Administrate Amazon Web Services EC2 and Microsoft Azure cloud servers
- Administrate MySQL in a multi-server replicated environment
Contractor
General Growth Properties
July 2014
to November 2014
Temporary Work
Coppell
United States - Texas
- Wireless WiFi site surveys and analysis for 20+ large indoor malls
- Aruba access points controller and Cisco switches, Ekahau WiFi software
- Identify MDF, IDF, internal/external access points
- Assess current state of MDF/IDF's patch panels/patch cable routing and dressing/rack layout
- Assess current state of internal/external access points connectivity and location
Help Desk Analyst
Gemmy Industries
April 2010
to July 2014
Full-time
Coppell
United States - Texas
- Manage Active Directory, Exchange Server, IIS and MS-SQL Servers
- Troubleshoot/repair corporate server environment
- Manage EMC, and VMware servers
- Manage network connectivity of multiple satellite office locations and remote workers
- Microsoft and Apple desktop support(Windows 7, OS 10.5-9)
- Web Applications (Internal Wiki, CRM, Web QR code and short link generator)
- Replaced Global VPN for US and China locations
- Manage CISCO switches and AP’s
- Manage Internal web apps (IIS, Apache)
- Manage In-House automation system utilizing Bash, Python, and PowerShell
- Install and manage CentOS VM staging server for developers
- Implemented percussive maintenance to minimize equipment repair costs
