Passionné par la position opérationnelle basée sur le client dans une organisation progressive et dynamique dans le secteur des affaires et des opérations managériales.
Développement et pilotage d'une stratégie au sein du service de gestion des systèmes d'information, des incidents et des opérations.
Detailed Description
Review and manage day to day datacentre, overall banking operation and IT Operational issues.
Manage performance of services delivered by IT service vendors
Develop and maintain the Incident and Problem Management processes to assist the other ITIL disciplines in minimizing the adverse effect on the business Change, Service Request, Release, Problems, Configuration and Asset Management.
Ensure that changes to processes are properly approved, communicated and managed through the Change Management process.
Direct intervention with command and control centre (CNC) and Rapid Response Management unit as to proactively identify all kind of issues to major impact to business, clients and end user.
In charge of Emerging incident Team previously known as Sev 3 team. By coordinating day to day BAU operations and additional ad-hoc tasks.
Monitor high priority alerts by coordinating with various production support teams to identify valid alerts that could threaten the bank.
Liase with Senior Management Board during any major (High or Critical) Incidents as to keep them closely informed on the recovery so that penalization and impact to the bank could be minimized. Senior Management Board will also be required to actively participate during major outbreaks or natural disasters as to not delay decision making during critical times.
Apart from daily BAU operations, additional projects are expected to be delivered with assistance of Senior Management and Project Management team as to improve the tools and technologies for CnC and Incident Management as whole.
