Jean Patrick OLINGA
IT Support technician (Helpdesk Support)
34 years old
Aubervilliers (93300) France
Employed
Open to opportunities
Humour joy of living the desire to learn and share my knowledge, my involvement in the tasks assigned to me make me a great asset to the team.
IT Support Technician (Helpdesk Support)
COFACE
Since January 2015
Full-time
Bois-colombes
France
- Maintenance and helpdesk support of hardware equipment and software
- Incident resolution
- project management ( Computer migration. Windows XP==> Windows Seven)
- Citrix support and administration for remote users
IT Support Technician "VIP" (Helpdesk Support)
Econocom for La Banque Postale
March 2014
to December 2014
Full-time
Paris 06
France
- Management of Incidents and Requests for the VIP Population (Direction et Traders)
- Creating and setting phone line (DECT et
TOIP) via OMNIVISTA - change VLAN
- Configuring BlackBerry and iPhone and careincidents related to the use
- support of desktop software and hardware trading applications ( Boomberg, Reuters and KTP).
installation, setting and update.
IT Support Technician (Helpdesk Support)
BNP PARIBAS
November 2012
to April 2013
Part-time
Paris 10 and Paris 19
France
- leader of the technical team on the project the MigrationWindows XP to Windows Seven stations
- computer insertion to the active directory
- Support for user in remote and main offices.
- support of printer and fax hardware
- Creation and administration of user accounts in Active Directory and Exchange
- support mobile devices
IT Support Technician
Galeries Lafayette
June 2011
to August 2012
Part-time
Paris 09
France
- Diagnostics of problems and maintenance multifunction printers
- Driver update and consumables change
- Connection management and networking printers
IT Support Technician level I
Yves Saint Laurent
September 2009
to September 2011
Apprenticeship
Paris 08
France
- user call reception and ticket creation
- configuring printers
- installation of operating systems and applications on the computer
- Configuration computer User
-
Traders applications ( Bloomberg, reuters, KTP)
installation, setting and helpdesk
-
System Center Configuration Manager (SCCM)
deployment of application, computer update.Good
-
Helpdesk ( hardware and software)
create tickets,• Ensure all tasks and incidents are logged within the Service Management tool and receive regular updates
-
Printers
Good
-
Operating Systems
Good
-
IPhone/ iPad/BlackBerry/Samsung
Good
-
mail client
Intermediate
-
administration
Good
