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Issam عصام Hereira هريره

Issam عصام Hereira هريره

Hotel Butler/Telemarketing/Retail Sales

45 years old
Driving License
Thailand
Freelancer Available
Contact me
Flexible service provider, fast learning,possessing comprehensive background in hospitality and retail industries seeking a role at an upscale organization to contribute in their success and to evolve in my career path.
Resume created on DoYouBuzz
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Experiences
  • Inbound and Outbound booking reservations for potential club members and club owners through marketing campaign at Anantara Vacation Club
  • Ensuring club owners are assisted with all inquiries in coordination with other departments.
  • Seeking new clients to maximize sales revenue.
  • Specialized in all arabic speaking countries
  • Reached target for monthly bookings.
  • Received appreciation from customer through trip advisor review
  • Ensuring merchandise set up and supply in all locations
  • Monitoring employees and assist in all work needs making sure they follow company standards
  • Assisting in retail operations
  • Bending wire and handcraft custom jewelry
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Enhances Resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Reporting directly to Quality Continuous Improvement Manager and assisting on daily operation duties.
  • Received thanks letters from Resort guest
  • Received recommendation letter from my direct Manager for my achievements

English Tutor (Freelance)

Freelance
December 2014 to May 2015
Freelancer
Casablanca
Morocco
  • freelance English teaching on a one-to-one basis
  • Assist students to pass English exams
  • Pre-Opening.
  • Reservation Management Training
  • Ensure the care and comfort of the Hotel guest, meeting all their requirements and managing guests effectively.
  • Daily personalized assistance, detailed observation, the capacity to analyze the guest’s behavior.
  • Answer Butler telephone and dispatch guest requests
  • Provide thorough information about all services, facilities, recreation, history, shopping, and local attractions
  • Responsible for examining and testing the products to ensure that it meets the quality standards.
  • Supervise, monitor, Control and coordinates team activities.
  • promotes the company for potentials clients outside the resort.
  • Assist customers in finding and purchasing the required merchandise.
  • Bend gold and silver wires in an artistic way to form bracelets, necklaces and rings…
  • Serve food and/or beverages and serve specialty dishes at tables as required.
  • Check with customers to ensure that they are enjoying their meals and take action.
  • Assisting Store Manager with hiring associates that support our customer focused culture
  • Helping train, develop and coach associates on selling skills and behaviors and operational procedures – Leading by Example
  • Helping create merchandise presentations and displays that have impact, are customer focused and maximize sales
  • Styling the customers
Company Description
Men's Suits retail store.
  • Greet and welcome visitors
  • Accept and process payment for merchandise
  • Maintain and restock merchandise
  • Assist with admissions as needed during peak hours
  • Assist customers and keep shop clean and attractive.
  • Engraves specified characters on metal blanks of articles, such as trophies, trays, badges, and plaques and license plates, according to work order.
  • Assist customers in purchasing the required merchandise.
  • Greet and assist customers.
  • Wrapping and bagging products.
  • In charge of ringing up product sales and receiving payments.
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Resume created on DoYouBuzz