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Issam عصام Hereira هريره

Issam عصام Hereira هريره

Hotel Butler/Telemarketing/Retail Sales

45 years old
Driving License
Thailand
Freelancer Available
Contact me
Flexible service provider, fast learning,possessing comprehensive background in hospitality and retail industries seeking a role at an upscale organization to contribute in their success and to evolve in my career path.
Resume created on DoYouBuzz
Home Experiences Education Skills
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Experiences
  • Inbound and Outbound booking reservations for potential club members and club owners through marketing campaign at Anantara Vacation Club
  • Ensuring club owners are assisted with all inquiries in coordination with other departments.
  • Seeking new clients to maximize sales revenue.
  • Specialized in all arabic speaking countries
  • Reached target for monthly bookings.
  • Received appreciation from customer through trip advisor review
  • Ensuring merchandise set up and supply in all locations
  • Monitoring employees and assist in all work needs making sure they follow company standards
  • Assisting in retail operations
  • Bending wire and handcraft custom jewelry
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Enhances Resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Reporting directly to Quality Continuous Improvement Manager and assisting on daily operation duties.
  • Received thanks letters from Resort guest
  • Received recommendation letter from my direct Manager for my achievements

English Tutor (Freelance)

Freelance
December 2014 to May 2015
Freelancer
Casablanca
Morocco
  • freelance English teaching on a one-to-one basis
  • Assist students to pass English exams
  • Pre-Opening.
  • Reservation Management Training
  • Ensure the care and comfort of the Hotel guest, meeting all their requirements and managing guests effectively.
  • Daily personalized assistance, detailed observation, the capacity to analyze the guest’s behavior.
  • Answer Butler telephone and dispatch guest requests
  • Provide thorough information about all services, facilities, recreation, history, shopping, and local attractions
  • Responsible for examining and testing the products to ensure that it meets the quality standards.
  • Supervise, monitor, Control and coordinates team activities.
  • promotes the company for potentials clients outside the resort.
  • Assist customers in finding and purchasing the required merchandise.
  • Bend gold and silver wires in an artistic way to form bracelets, necklaces and rings…
  • Serve food and/or beverages and serve specialty dishes at tables as required.
  • Check with customers to ensure that they are enjoying their meals and take action.
  • Assisting Store Manager with hiring associates that support our customer focused culture
  • Helping train, develop and coach associates on selling skills and behaviors and operational procedures – Leading by Example
  • Helping create merchandise presentations and displays that have impact, are customer focused and maximize sales
  • Styling the customers
Learn more
  • Greet and welcome visitors
  • Accept and process payment for merchandise
  • Maintain and restock merchandise
  • Assist with admissions as needed during peak hours
  • Assist customers and keep shop clean and attractive.
  • Engraves specified characters on metal blanks of articles, such as trophies, trays, badges, and plaques and license plates, according to work order.
  • Assist customers in purchasing the required merchandise.
  • Greet and assist customers.
  • Wrapping and bagging products.
  • In charge of ringing up product sales and receiving payments.
Education

Diploma

Advanced Learning Interactive Systems Online

August 2013 to December 2013
Operations Management

Certificate

Raffles Makkah Palace

2010 to 2011
Team Building/Communications/Service Fundamentals/Opera System

Certificate

Oseola County Community School Florida

September 1998 to August 1999
ESOL( English for speakers of other language)

Baccalaureate

Jaber Ibn Hayan Morocco

September 1995 to June 1998
Science Experiments, Geology, Biology, Physics, Mathematics, Chemistry, Philosophy, World History, Geography & world Maps, Social Studies, Morocco National Education, Islamic Education, French, Arabic, English, Technology and Physical Education.
Skills

Tourism/Hospitality/Retail/Call Center

  • Skilled driver since 1998 with USA, KSA and Dubai drivers permits.
    Expert
  • Five star Hotel Pre Opening experienced in Butler service
  • Vacation clubs and timeshare telemarketing
    Microsoft office skills, Words and Excel with google search and profiling.
    Good
  • Resort telephone operator experience
    Advanced
  • Coordination skills with multiple departments internal and external agencies.
    Expert
  • Experienced retailer with effective up selling skills.
    Expert
  • Microsoft office tools, IOS Mac, Opera & CRM Systems.
    Good
  • Guest satisfaction specialist
    Expert
  • Labor work experience: cleaning services, construction
    Intermediate

Languages

  • Arabic
    Native speaker
    Expert
  • English
    Fluent
    Advanced
  • French
    Intermediate
    Notions
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Resume created on DoYouBuzz