Ismail Mostafa
IT Support Engineer - Communication Engineer
Information Technology.
IT Support Engineer.
36 years old
Cairo (02035) Egypt
Employed
Available
Date of Birth: 1 /10 / 1988
Nationality: Egyptian
Marital Status: Married
Military Service: Exempt final.
Nationality: Egyptian
Marital Status: Married
Military Service: Exempt final.
IT Support Engineer
Information Technology & Services Co.
Since March 2017
- Install, configure, maintain and troubleshoot Active Directory, Domain Controller, DNS, DHCP, File Server, Print Server, WSUS, WDS, IIS and solving the related problems with the users and workstations.
- Installing, configuring, testing and maintaining operating systems, application and system management tools.
- Administrating, supporting and troubleshooting servers, desktops, laptops, printers and Switches.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standard.
- Installing and administrating virtual machines using virtualization technologies especially VMware and Hyper-V.
- Installation, configuration and testing of high availability and disaster recovery solutions.
- Configuring and maintaining RAID and LVM.
- Administrating Switches, Access points, VPN and the ADSL service.
- Carry out the scheduled activities like Patch management, Log file rotation.
- Supporting LANs, internet access, and intranet systems.
- Managing Security Camera System.
- Carry out preventive maintenance for infrastructure servers and peripherals.
- Monitoring all installed systems and infrastructure.
- Ensuring that the network infrastructure is up and running.
- Troubleshoot network issues using monitoring tools.
- Provide the root cause analysis on the major incidents / problems.
- SQL Knowledge of application server administrations.
Security Installation Engineer
Audio Technology
Since August 2015
Egypt
- Installing, Servicing and commissioning of a range of CCTV systems & access control systems.
- Managing diary to ensure allocated work is completed on time.
- Attend call outs.
- Liaise with customers.
- Stock up on parts.
- Complete relevant paperwork.
- Identify potential opportunities where customers could benefit from using additional services.
Site Engineer
petrojet - hiteknofal
November 2014
to July 2015
Egypt
- Installation of fiber optic cable by using air blowing technology.
- Termination fiber optic cable.
IT help desk.
Ecco Outsourcing
September 2013
to October 2014
Egypt
- Install, modify, and repair computer hardware and software , Maintain daily performance of computer systems.
- Resolve technical problems with Local Area Network (LAN), Wide Area Networks (WAN), and other systems.
- Run reports to determine malfunctions that continue to occur.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Microsoft Certified Solutions Associate (MCSA 2012).
- Microsoft Certified Solutions Expert (MCSE 2012).
-
Information Technology of Egypt Corporation (Fresh Graduated Programs).
a) Core Technical Skills Track :- I- Fundamentals of a Windows Server Infrastructure. II- Installing &Configuring Windows Server 2012. III- Administrating Windows Server 2012.
- Aware of VMware product "VCA".
- SQL Server Basics - T-SQL Basics.
- MCSA 2016 In progress.
- Installing and configuring Samsung IP cameras at Carrefour Tanta.
- Installing and configuring Samsung IP cameras using milestone server at El-Salam International Hospital and access control system (RBH).
- Installing and configuring Samsung IP cameras at Egyptian International School.
- Installing and configuring Samsung IP cameras using milestone server at Katameya International Hospital.
- Installing and configuring Samsung IP cameras at Carrefour Mall of Egypt.
- Installing and configuring Samsung IP cameras at Galleria 40 Mall.
- Installing and configuring Pelco Analog cameras at Ministry of Tourism.
- Installing and configuring Pelco Analog cameras at (20 Silos).
- Installing and Termination fiber optic cable at petrojet pipe line desouco.
- Dealing with different operating systems (Windows, Unix), Internet Surfing.
- Dealing with new programs & new software applications.
- Dealing with most software applications.
- Excellent knowledge of Microsoft Office (MS Word, Excel, PowerPoint).
Grade: last year very good.
B.SC, institute of aviation technology and engineering.
May 2005
to May 2012
Major: Communication engineer.
