Experience — Ionela Acsinte

Experiences

Participate in launching, testing and auditing programs/projects/applications with global impact;
Identify possible improvement areas and proposing/developing solutions and projects;
Contribute to the standardization of the procedures used for the tasks performed across Amazon nodes;
Handle large amounts of erroneous data, investigate, find the root cause and make the necessary corrections using multiple internal tools;
Responsible for establishing the work allocation within the team and create weekly reports for the work received and work performed;
Create audit checklists and conduct the audit of the processes performed within the team, create monthly reports of the errors identified and the results obtained by each employee; collaborate with the process owners in order to improve the procedures and ensure best practice sharing between teams;
Keep the team updated with any changes that might appear and set up organizational meetings/trainings

Monitor top selling products, ensure that the Amazon website content is accurate and up to date by identifying and correcting the catalog errors, and also improve the existing content of these products (images, product features, technical specifications, product description);
Procure, in a timely manner, from vendors and manufacturers, the necessary documentation for a correct classification and storage of the dangerous goods in the fulfillment centers;
Communicate with vendors and manufacturers over the phone to help ensure a smooth data flow;
Investigate catalog related complaints that come directly from the customers or third party sellers through a ticketing system, and find solutions to resolve the issues in a timely manner;
Mentor new joiners in the team through e-mails, group presentations, and group or individual tutoring;

Ionela Acsinte