Inès Pereira
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34 years old
Driving License
Brussels (1020) Belgium
Professional Status
Available soon
Available
About Me
Passionate about Hospitality I have been working in the Hotels for several years.I have a wide vision of the business as I understand it from a Customer,Front of House and Back Office point of view.
Efficient and committed, I am looking for a new challenge my carreer.
Efficient and committed, I am looking for a new challenge my carreer.
Reservation Agent
Beds And Bars
Since August 2015
Full-time
London
United Kingdom
- Processes reservations from the sales office, other hotel departments, and travel agents
- Processes reservations by mail, telephone,
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans
- Knows the credit policy of the hotel and how to code each reservation
- Processes cancellations and modifications and promptly relays this information to the front desk
- Understands the hotel's policy on guaranteed reservations and no-shows
- Tracks future room availabilities on the basis of reservations
- Helps develop room revenue and occupancy forecasts
- Assists in preregistration activities when appropriate
- Handles daily correspondence. Responds to inquires and makes reservations as needed
- Making arrangements for clients travel programs
- Customer Service
