Inès Pereira
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34 years old
Driving License
Brussels (1020) Belgium
Professional Status
Available soon
Available
About Me
Passionate about Hospitality I have been working in the Hotels for several years.I have a wide vision of the business as I understand it from a Customer,Front of House and Back Office point of view.
Efficient and committed, I am looking for a new challenge my carreer.
Efficient and committed, I am looking for a new challenge my carreer.
Senior Receptionist
Meininger
Since November 2018
- Training Receptionists.
- Ensuring smooth operation during shifts.
- Administration tasks (invoicing, hour registration, online reputation management, quality check)
- Mailing Groups / Tour operator for current and future booking.
- Support Group Department and Operation Manager.
Reservation Agent
Beds And Bars
Since August 2015
Full-time
London
United Kingdom
- Processes reservations from the sales office, other hotel departments, and travel agents
- Processes reservations by mail, telephone,
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans
- Knows the credit policy of the hotel and how to code each reservation
- Processes cancellations and modifications and promptly relays this information to the front desk
- Understands the hotel's policy on guaranteed reservations and no-shows
- Tracks future room availabilities on the basis of reservations
- Helps develop room revenue and occupancy forecasts
- Assists in preregistration activities when appropriate
- Handles daily correspondence. Responds to inquires and makes reservations as needed
- Making arrangements for clients travel programs
- Customer Service
Assistant Manager & Hostel Ambassador-St Christophers Inn
Beds And Bars
Since June 2014
Full-time
London
United Kingdom
- Restaurant Staff Training.
- Organisation of the daily and weekly rota of Staff members.
- Conduct briefings and Meetings before and after the shifts.
- Recruitment Floor and Bar Staff.
- End of Week.(Monitoring Sales of the Week and writing Reports to the Head Office).
- Hostel Management.(Housekeeper,Guests,Check in and Out, review,Breakfast)
Supervisor & Hotel Ambassador-St Christophers Inn
Beds And Bars
March 2014
to June 2014
Full-time
London
United Kingdom
Waitress & Bartender -St Christophers Inn
Beds And Bars
November 2013
to March 2014
Full-time
London
United Kingdom
Supervisor-Restaurant & Guest House " L'Embrun De Folie"
Independent
June 2013
to September 2013
Full-time
Corse
France
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English
Advanced
-
French
Expert
- Dealing and Solving Customers Complaints
- Create a Great atmosphere
- Overseeing Clients Bookings .
- Committed to deliver High Levels of Customer Service
- Commucication
-
Advanced
- Maximise Business opportunities to drive sales
- Monitoring Sales.
- Good Wine Knowledge
