A multilingual, soon-to-be master's graduate specialized in customer experience strategy. My work experience relates to the eye care and eyewear retail industries. As a result of possessing leadership skills, highly ethical standards and cultural competence, I successfully contributed to the improvement of efficiency in the customer experience design, as well as talent development of the company.
Deepened my knowledge about project management in digital enterprises. Developed an understanding of quantitative methods and MS Excel. Built skills regarding negotiation techniques, time management, conflict resolution, adaptability, and cultural competence. Graduate thesis: analyzing managers' perspectives on using introspection as a tool for problem solving.
Details and Extracurriculars
Full scholarship recipient: Dominican Republic MESCYT/MBS
