Inelsi Joga
Customer Experience Specialist
34 years old
Montpellier France
Professional Status
Nearing graduation
Available
About Me
A multilingual, soon-to-be master's graduate specialized in customer experience strategy. My work experience relates to the eye care and eyewear retail industries. As a result of possessing leadership skills, highly ethical standards and cultural competence, I successfully contributed to the improvement of efficiency in the customer experience design, as well as talent development of the company.
Deepened my knowledge about project management in digital enterprises. Developed an understanding of quantitative methods and MS Excel. Built skills regarding negotiation techniques, time management, conflict resolution, adaptability, and cultural competence.
Graduate thesis: analyzing managers' perspectives on using introspection as a tool for problem solving.
Graduate thesis: analyzing managers' perspectives on using introspection as a tool for problem solving.
Details and Extracurriculars
- Full scholarship recipient: Dominican Republic MESCYT/MBS
Specialized in Public Relations and Corporate Communications, with a minor in Business, obtaining a deeper understanding of how they can contribute to the overall success of an organization. During my studies, I worked on several case studies to understand how to portray a desired image to the public, always under the greatest ethical standards. Additionally, I emceed the events Areito 2011, Areito 2010, and International Student Council Fashion Show 2009.
Details and Extracurriculars
- • Full scholarship recipient: Dominican Republic SEESCyT/USU Scholarship, 2007
- • Membership: Golden Key International Honour Society, 2008-present
- • Membership: PRSSA, Utah State University/National Chapter, August 2008-August 2009
- • Council member: National Residence Hall Honorary, Utah State University/National Chapter, October 2008-October 2010