A multilingual, soon-to-be master's graduate specialized in customer experience strategy. My work experience relates to the eye care and eyewear retail industries. As a result of possessing leadership skills, highly ethical standards and cultural competence, I successfully contributed to the improvement of efficiency in the customer experience design, as well as talent development of the company.
Provided new and current talent with constant, one-on-one training on value creation, procedures, management, sales strategies, new technology, and accounts receivable improvement. Also an intensive one-month implementation of a new accounting/POS software (Oct.-Nov. 2011).
Devised advertising campaigns for social media, and print ads in partnership with an outsourcing advertising company.
Assessed customer experience based on perceived value, satisfaction and referral rate.
Negotiated, and scheduled purchases for the individualized supply of branches.
