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Inelsi Joga

Customer Experience Specialist

Inelsi Joga
34 years old
Montpellier France
Professional Status
Nearing graduation
Available
About Me
A multilingual, soon-to-be master's graduate specialized in customer experience strategy. My work experience relates to the eye care and eyewear retail industries. As a result of possessing leadership skills, highly ethical standards and cultural competence, I successfully contributed to the improvement of efficiency in the customer experience design, as well as talent development of the company.
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Master in Digital Management

Montpellier Business School

September 2016 to 2018
Deepened my knowledge about project management in digital enterprises. Developed an understanding of quantitative methods and MS Excel. Built skills regarding negotiation techniques, time management, conflict resolution, adaptability, and cultural competence.
Graduate thesis: analyzing managers' perspectives on using introspection as a tool for problem solving.
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Bachelor of Arts in Journalism

Utah State University

August 2007 to May 2011
Specialized in Public Relations and Corporate Communications, with a minor in Business, obtaining a deeper understanding of how they can contribute to the overall success of an organization. During my studies, I worked on several case studies to understand how to portray a desired image to the public, always under the greatest ethical standards. Additionally, I emceed the events Areito 2011, Areito 2010, and International Student Council Fashion Show 2009.
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  • English
    Expert
  • Spanish
    Expert
  • French
    Intermediate

IT

  • MS Office
    Advanced
  • Prezi
    Advanced
  • Paint
    Advanced
  • Photoshop CS4
    Good
  • Emotional Intelligence
  • Empathy
  • Communication
  • Critical thinking
  • Problem solving
  • Oil painting
  • Singing
  • East Asia: China, South Korea, Vietnam
  • Europe: Iceland, France, Spain, Germany, Switzerland
  • America: Cuba, Haiti, U.S.A., Mexico
  • Running
  • Weight training