High‐performing, strategic‐thinking professional with more than seven years' experience in sales and marketing in different sectors (IT, NGOs, Cosmetics).
A trilingual, highly skilled at relationship‐ building with clients and across organizations and teams, and interpersonal communication skills.
Innovative, strong presenter with experience leading workshops and training.
Adept at assessing needs, generating options,and implementing solutions in collaboration with clients and stakeholders.
KEY SKILLS
Sales and Marketing Skills, business Development and communication skills, customer relationship, coordination and organizational skills, managerial and leadership competence, public speaking and presentation skills, training competence, Entrepreneurship…
Analysis and identification of new business clients / partners in North America and EMEA,
Business Development,
Preparation and Participation of Local or International Marketing and Sales Events,
Customization of services/solutions to new markets and existing customers,
Selling solutions and services of outsourcing projects, Out-tasking and staffing,
Ensure the relationship with the trade commissioner Embassy of Canada in Tunisia, North America and EMEA
Company Description
Headquartered in Montreal, Canada, ZINC Solutions is a mobile solutions integrator, specializing in the development and integration of Mobile Enterprise and Mobile VAS related solutions
Client Services officer (December 2008 – February 2010)
Client Portfolio Management of international organizations (The World Bank, United Nations, UNDP, OCDE, African Development Bank…)
Managing the movement, settlement of services, management of third-party payment, processing agreements prior administration, contract management, control of operations management and quality...
Client Services Team Leader (February 2010 – May 2011)
Manage a team of Client Services Officers,
ensure the productivity, timeliness of files processing,
monitor the quality of work,
resolve sensitive cases, internal and relational concerns
ensure the monitoring of work with regional management units (Paris, Kenya, Singapore, Curitiba, Washington,…)
Operational and Quality Responsible May 2009 - February 2011
Analysis and implementation of corrective/ preventive actions;
Ensure customer satisfaction and goals of the company’s services performance
Trainer (October 2010 – May 2011)
Train new Client Services Officers within the company services and management process,
Elaboration of training plans for experienced Client Services Officers to ensure their career development in the company,
Update procedure guides of international contracts,
Phone Operator Carthage phone Contact: May 2007 – July 2007 Prospecting for SFR and Coriolis Telecom, French mobile operators, Prospecting for Versatel, Tele2 and Belgacom, Belgian phone operators
Phone operator 3T: June 2006 to November 2006 Prospecting- Online sales – loyalty
Phone operator Teleperformance : July 2005 – October 2005 Phonebook Bouygues Telecom
Phone operator Teleperformance (Noos- French Internet Provider): July 2004 – September 2004 Sales, Technical assistance, billing
