Imen Rouatbi
Sales Account Manager
40 years old
Driving License
Tunis (1164) Tunisia
Professional Status
Employed
Open to opportunities
About Me
Summary
High‐performing, strategic‐thinking professional with more than seven years' experience in sales and marketing in different sectors (IT, NGOs, Cosmetics).
A trilingual, highly skilled at relationship‐ building with clients and across organizations and teams, and interpersonal communication skills.
Innovative, strong presenter with experience leading workshops and training.
Adept at assessing needs, generating options,and implementing solutions in collaboration with clients and stakeholders.
KEY SKILLS
Sales and Marketing Skills, business Development and communication skills, customer relationship, coordination and organizational skills, managerial and leadership competence, public speaking and presentation skills, training competence, Entrepreneurship…
High‐performing, strategic‐thinking professional with more than seven years' experience in sales and marketing in different sectors (IT, NGOs, Cosmetics).
A trilingual, highly skilled at relationship‐ building with clients and across organizations and teams, and interpersonal communication skills.
Innovative, strong presenter with experience leading workshops and training.
Adept at assessing needs, generating options,and implementing solutions in collaboration with clients and stakeholders.
KEY SKILLS
Sales and Marketing Skills, business Development and communication skills, customer relationship, coordination and organizational skills, managerial and leadership competence, public speaking and presentation skills, training competence, Entrepreneurship…
Sales Account Manager
eXo Platform
Since March 2015
Full-time
Tunis
Tunisia
- Build and Manage a pipeline with new customers and partners
- Identify and qualify new sales opportunities by understanding customer’s and Partner’s businesses and requirements
- Represent eXo Platform to customers and Partners
- Analyze clients’ and partners’ needs and meet them with our products and services
- Meet the Deadline & the Budget of our clients and close the deals
- Build and Manage a pipeline with new customers and partners
- Markets, I'm in charge of:
- Currently (Since October 2015): MEA, Europe (Spain, Portugal, Andorra), APAC, US, Canada, Latin America & Australia
- Previously (Mars2015 - September2015): Eastern Europe (Germany & Poland), Nordics, UK, APAC, US, Canada, Asutralia, Latin America
- Currently (Since October 2015): MEA, Europe (Spain, Portugal, Andorra), APAC, US, Canada, Latin America & Australia
Area Sales Manager
Orfilame Tunisia (Oriflame Sweden)
May 2013
to March 2015
Full-time
Ain Zaghouan
Tunisia
- Help and support the Sales Department when launching the start up in Tunisia in September 2013;
- Recruit, build & train the Founding Members
- Increase sales and profits;
- Identify and develop new sales leaders in all the territories of Tunisia;
- Fix the leaders’ objectives and follow up;
- Initiate regional meetings and conferences to develop and maintain a well-informed sales organization;
- Participate in the development of country planning and strategy
- Plan and develop events and campaigns;
- Help and support the Sales Department when launching the start up in Tunisia in September 2013;
- Honors & Awards
- Best Employee Of The month Award by The Managing Directo (February 2014)
- Best Participation Award by the Global Training Director (June 2014)
- Leadership Award by the Management Team (June 2014)
- Best Employee Of The month Award by The Managing Directo (February 2014)
Technical Sales and Marketing Consultant
USAID (Funded ICT Competitiveness Project, Tunisia)
August 2012
to May 2013
Full-time
Tunis
Tunisia
- Project executed by Sibley International (Currently International Development Group LLC) & Pragma Cooperation
- Part of the ICT Entrepreneurship & SME Development Team:
- Assess Sales, Marketing and Business Development Capacity of small and medium technology companies;
- Develop and conduct technical sales and Marketing business consulting and training for client companies;
- Plan, organize and implement trade/investment events, shows and market development events in collaboration with ICT Program strategic partners
- Conduct market research and assist client companies to identify and develop new local and international business opportunities;
- Assist in the assessment of ICT-related skills gaps;
- Coordinate and insure the relationship with the strategic Partners (Microsoft Tunisia, African Development Bank (Souk Attanmia), BFPME, …)
- Assess Sales, Marketing and Business Development Capacity of small and medium technology companies;
Sales and Business Development Manager
Zinc Mobile Solutions
May 2011
to July 2012
Full-time
Mutuelleville
Tunisia
- Analysis and identification of new business clients / partners in North America and EMEA,
- Business Development,
- Preparation and Participation of Local or International Marketing and Sales Events,
- Customization of services/solutions to new markets and existing customers,
- Selling solutions and services of outsourcing projects, Out-tasking and staffing,
- Ensure the relationship with the trade commissioner Embassy of Canada in Tunisia, North America and EMEA
Trainer & Client Services Team Leader
GMC International Tunis– Group Henner Paris
December 2008
to May 2011
Full-time
Tunis
Tunisia
- Client Services officer (December 2008 – February 2010)
- Client Portfolio Management of international organizations (The World Bank, United Nations, UNDP, OCDE, African Development Bank…)
- Managing the movement, settlement of services, management of third-party payment, processing agreements prior administration, contract management, control of operations management and quality...
- Client Portfolio Management of international organizations (The World Bank, United Nations, UNDP, OCDE, African Development Bank…)
- Client Services Team Leader (February 2010 – May 2011)
- Manage a team of Client Services Officers,
- ensure the productivity, timeliness of files processing,
- monitor the quality of work,
- resolve sensitive cases, internal and relational concerns
- ensure the monitoring of work with regional management units (Paris, Kenya, Singapore, Curitiba, Washington,…)
- Manage a team of Client Services Officers,
- Operational and Quality Responsible
May 2009 - February 2011
- Analysis and implementation of corrective/ preventive actions;
- Ensure customer satisfaction and goals of the company’s services performance
- Analysis and implementation of corrective/ preventive actions;
- Trainer (October 2010 – May 2011)
- Train new Client Services Officers within the company services and management process,
- Elaboration of training plans for experienced Client Services Officers to ensure their career development in the company,
- Update procedure guides of international contracts,
- Train new Client Services Officers within the company services and management process,
Trainee
Banque de l’Habitat
July 2008
to September 2008
Internship
Tunis
Tunisia
- Report on technology of Information and communication
Trainee
Alpha Engineering Tunisia
May 2008
to June 2008
Internship
Ben Arous
Tunisia
- Marketing and customer relationship
Phone consultant
Contact Centers
July 2004
to July 2007
Consultant
Ben Arous
Tunisia
- Phone Operator Carthage phone Contact: May 2007 – July 2007
Prospecting for SFR and Coriolis Telecom, French mobile operators, Prospecting for Versatel, Tele2 and Belgacom, Belgian phone operators - Phone operator 3T: June 2006 to November 2006
Prospecting- Online sales – loyalty - Phone operator Teleperformance : July 2005 – October 2005
Phonebook Bouygues Telecom - Phone operator Teleperformance (Noos- French Internet Provider): July 2004 – September 2004 Sales, Technical assistance, billing
- Theater Actress at Artclef Workshops (Senior Level)
- Tango Dancer (Beginner)
- Music
- Cinema
- Sport (Football, Tennis, Hiking)
- Traveling (Tunisia, Spain, Italy, France, Andorra, Turkey, Morocco, Egypt.)
- Arabic: Native
-
French: bilingual
TEF (Test d’Évaluation de Français)
Score: Level C1 & C2
June 2015
Reading 261/300 Level C1
Listening 316/360 Level C1
Writing 418/450 Level C2
Speaking 429/450 C2 -
English: Professional
IELTS (International English Language Testing Systems)
Score: Overall 6.5
October 2014
Listening 5
Reading 7
Writing 6.5
Speaking 7
And Business English
Score: Level 8
October 2011
Amideast T -
Turkish: Beginner
Turkish Language
Score: Level 3
April 2013
Bosphore Academy –Tunis
- Windows and office tools, SPSS, Internet.
Professional Master « Entrepreneurship in the digital economy »
Ecole Supérieure des Sciences Economiques et Commerciales - Tunis (ESSEC Tunis)
September 2007
to June 2008
in collaboration with ESC Chambéry – Savoie (France).
Master’s degree in Management Sciences, Marketing specialty
Ecole Supérieure des Sciences Economiques et Commerciales - Tunis (ESSEC Tunis)
September 2003
to June 2007
(Maîtrise)
Baccalauréat
