Ilan Kagan
Customer Success Enthusiast
41 years old
Vancouver (V5L1L2) Canada (British Columbia)
Freelancer
Available
I'm an incurable geek, information junkie, and space cadet.
I have a passion for communication, games, good food, and the Oxford Comma. My strengths lie in articulation, analysis, and adaptability. In that way, I consider myself a triple-A candidate.
I also make a lot of puns.
I have a passion for communication, games, good food, and the Oxford Comma. My strengths lie in articulation, analysis, and adaptability. In that way, I consider myself a triple-A candidate.
I also make a lot of puns.
- Systems and process architecture
- Workflow creation and management
- Customer-first communications
- Retention and Expansion
- Relationship management
- Interviewing & Hiring
- KPI Setting & Management
- Coaching & Mentorship
- Data manipulation & reporting
- External reporting analysis
- Strong Google-Fu
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Internal Communications
Written and In-Person
-
External Communications
Written and In-Person
- Escalation Management & Crisis Communications
- Negotiation
- Estimation
- Sourcing
- Operational Management
