I'm an incurable geek, information junkie, and space cadet.
I have a passion for communication, games, good food, and the Oxford Comma. My strengths lie in articulation, analysis, and adaptability. In that way, I consider myself a triple-A candidate.
Grew the Customer Success function at Convertus from two people and an outlook inbox to a scaled 15-person strong team operating within a fit-to-purpose tech stack, as well as tight, defined SLAs
Aligned all post-sale Customer Contact work streams (reactive support, onboarding, and account management) into a holistic customer success department
