Positive and simple person. Happy with small things but not easy to satisfied myself. Always ready with new challenge
Operation Manager
88 Lounge
June 2014
to December 2014
Full-time
Hanoi
Vietnam
- General
- Oversee and manage all areas of the restaurant and make final
- Oversee and manage all areas of the restaurant and make final
- decisions on matters of importance
- Financial
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Work directly with the properties CFO to ensure updated and accurate cost of goods sold in the point of sale software
- Work directly with the properties CFO to ensure updated and accurate cost of goods sold in the point of sale software
- Work directly with the properties financial officer to ensure all finance related administrative paper work is clear and concise
- Work directly with the properties financial officer to ensure all finance related administrative paper work is clear and concise
- Keep the point of sale software updated and accurate. Ensure that all new products put on sale are properly input and that their respective cost is accurate
- Keep the point of sale software updated and accurate. Ensure that all new products put on sale are properly input and that their respective cost is accurate
- Oversee the correct and accurate inputting of items into the point of sale software every time an order is received at 88 Lounge
- Oversee the correct and accurate inputting of items into the point of sale software every time an order is received at 88 Lounge
- Ensure that all products received at 88 Lounge have the correct price
- Ensure that all products received at 88 Lounge have the correct price
- Work with accounting to follow up on all unpaid invoices and when necessary, contact clients and ensure payment is made to 88 Lounge
- Work with accounting to follow up on all unpaid invoices and when necessary, contact clients and ensure payment is made to 88 Lounge
- Food safety and planning
- Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies and local laws.
- Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies and local laws.
- Responsible for ensuring consistent high quality of food preparation and service.
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain professional Lounge image, including cleanliness, proper uniform and appearance standards.
- Maintain professional Lounge image, including cleanliness, proper uniform and appearance standards.
- Estimate food and beverage costs. Work together with accounting
- Estimate food and beverage costs. Work together with accounting
- and other heads of department to maintain a steady and consistent cost of goods sold.
- Supervise portion control and quantities of preparation to minimize waste.
- Supervise portion control and quantities of preparation to minimize waste.
- Guest Service
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Operational Responsibilities
- Ensure a safe working and guest environment to reduce the risk of injury and accidents.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents.
- Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Investigate and resolve complaints concerning food quality and service
- Investigate and resolve complaints concerning food quality and service
- Personnel
- Direct hiring, supervision, development and when necessary termination of employees
- Direct hiring, supervision, development and when necessary termination of employees
- Conduct orientation, explain the 88 Lounge philosophy and oversee the training of new employees
- Conduct orientation, explain the 88 Lounge philosophy and oversee the training of new employees
- Develop employees by providing ongoing feedback, establishing performance expectations and by overseeing the monthly performance reviews
- Develop employees by providing ongoing feedback, establishing performance expectations and by overseeing the monthly performance reviews
- Maintain an accurate and up-to-date plan of the Lounge staffing needs. Prepare schedules and ensure that the Lounge is staffed for all shifts
- Maintain an accurate and up-to-date plan of the Lounge staffing needs. Prepare schedules and ensure that the Lounge is staffed for all shifts
- Maintain an open line of communication with the human resources department and coordinate and communicate all information
- Maintain an open line of communication with the human resources department and coordinate and communicate all information
- Ensure that the human resources are informed of all decisions staff related and that authorization is given by HR when relating to staff hiring, reprimanding and termination
- Ensure that the human resources are informed of all decisions staff related and that authorization is given by HR when relating to staff hiring, reprimanding and termination
- Community Involvement
- Provide a strong presence in the community and at all times reflect a good image of the 88 Lounge
- Provide a strong presence in the community and at all times reflect a good image of the 88 Lounge
- Attend various events in order to promote the 88 Lounge and to network yourself
- Attend various events in order to promote the 88 Lounge and to network yourself
- Events
- Oversee and coordinate the negotiation and booking of artists (DJ’s, live bands, singers...)
- Oversee and coordinate the negotiation and booking of artists (DJ’s, live bands, singers...)
- Work closely with marketing to promote and advertise all future events
- Work closely with marketing to promote and advertise all future events
- Oversee an effective coordination of event details to all internal departments and ensure they are prepared
- Oversee an effective coordination of event details to all internal departments and ensure they are prepared
- Oversee the coordination with the graphic department to ensure all promotional material is prepared and if necessary, printed, on time.
- Oversee the coordination with the graphic department to ensure all promotional material is prepared and if necessary, printed, on time.
- Oversee the promoting and advertising of events to ensure a good customer turnout
- Oversee the promoting and advertising of events to ensure a good customer turnout
- Social Media
- Ensure the below social media sites are updated regularly and kept looking clean
- Ensure the below social media sites are updated regularly and kept looking clean
- a. Facebook
- b. Trip Advisor
- c. LinkedIn
- d. Foursquare
- e. Twitter
- f. The New Hanoian
Company Description
Wine Lounge
