Experience — HOUSSAM BAHLOUL

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Resume created on DoYouBuzz

Experiences

Guarantee of the continuity of the outgoing call activities of the site (s) under responsibility, support for the management and administration of campaigns. follow-up, treatment and correction of incidents.Contribution and development of the knowledge of the dialer.
Main activities
- Dialer administration
- Management of incident tickets / requests
- Support for production teams.

Managment of the service level agreements when various conditions are met. Main focus: Call volume, daily attendance, and schedule breaks. Assist with creation if metrics and service targets.

Assemble, operate and maintain the technical equipment used to record, amplify, enhance, mix or reproduce sound and or grafics. Identify the multimedia requirements for a given task or situation and perform the appropriate actions to produce the work.