Moroccan
Adresse : N 329 HAY ZAITOUNE TIKIOUINE
Adresse : N 329 HAY ZAITOUNE TIKIOUINE
Computer technologies, softwares and Media Applications applied to help the companies Management.
TELEPHONE AND DIGITAL CAMPAIGN COORDINATOR. @ Webhelp
Webhelp Payment Services
Since November 2020
Agadir
Morocco
- Guarantee of the continuity of the outgoing call activities of the site (s) under responsibility, support for the management and administration of campaigns. follow-up, treatment and correction of incidents.Contribution and development of the knowledge of the dialer.
Main activities
- Dialer administration
- Management of incident tickets / requests
- Support for production teams.
- Dialer administration
Real-Time Analyst (WORKFORCE MANAGEMENT).
WEBHELP
May 2016
to November 2020
Agadir
Morocco
- Managment of the service level agreements when various conditions are met. Main focus: Call volume, daily attendance, and schedule breaks. Assist with creation if metrics and service targets.
Multimedia Developer
AGADIR MEDIA
June 2013
to May 2015
Agadir
Morocco
- Assemble, operate and maintain the technical equipment used to record, amplify, enhance, mix or reproduce sound and or grafics. Identify the multimedia requirements for a given task or situation and perform the appropriate actions to produce the work.
- Research, Budgets, Data Analysis & Management, Workforce Management, Financial Analysis.
- Microsoft Office, Adobe Master collection, DATA providing softwares.
- Teaching, Public Speaking, Negotiation.
