Hesham zaky
Senior IT Technical Support - System Administrator
Professional Status
Employed
Available
About Me
A successful IT Engineer with experience in software and hardware of investigating and diagnosing network, Devices, and applications problems, and also knowledge of IT operating systems.
configuration and maintenance of computer based information systems, as well as having able to multi-task .
i can relate well with people at all levels and have the flexibility of working well as part of a team and on my own.
Currently i'm looking for a suitable IT system administrator position with a ambitious company or organization.
configuration and maintenance of computer based information systems, as well as having able to multi-task .
i can relate well with people at all levels and have the flexibility of working well as part of a team and on my own.
Currently i'm looking for a suitable IT system administrator position with a ambitious company or organization.
- Address :Shabab 70 St - 11 Th district - 6 October City .
- Cell : 01220078922
Skills
Information Technology
- 8 Years of Hands on Experience in PCs, Notebooks and Workstation Maintenance ( hardware & software )
- Handle all Versions of Windows ( v311 - win 10 )
- Diagnose, detect the defective part, Installing, replace and configuring computer spare parts and configuring computer hardware operating systems and applications .
- Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.
- Provide onsite and remote help desk support to end users.
- Ability to Handle VMware Workstation & Hyper-V
- Ability to Handle Xerox and hp printer work center
- Ability to Handle Kaspersky and BitLocker encryption
- Dealing with Microsoft dynamic CRM ticketing system
- Dealing with Service now ticketing system
- Dealing with Airwatch
- Dealing with Tracer ( Time attendance system )
- Experience of TCP/IP and other networking concepts
- Configuration routers
- Configuration switches
- Configuration AP
- Configuration ADSL Modems
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Administrating and troubleshooting LAN
- Administrating and troubleshooting Firewalls ( FortiGate – Sophos )
- Install and Configure Windows Server 2012 – 2016
- Windows server administration ( Active Directory – File server – print Management – DHCP – DNS – BACKUP – GPO )
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Kaspersky Administration kit Server
- Office 356
- Backup Solutions ( Acronis Backup - Symantec Backup Exec - Veeam )
- Deal with Microsoft Azure
- Deal with Microsoft System Center Configuration Manager ( SCCM )
Communication
- Self confidence
- Self motivated
- Ability to make decisions
- Ability to work in Teamwork
- Influential role and leadership
- The ability to communicate with others
- The art of persuasion
