Help Desk supervisor @ Sela Solutions

About Me

A successful IT Engineer with experience in software and hardware of investigating and diagnosing network, Devices, and applications problems, and also knowledge of IT operating systems.
configuration and maintenance of computer based information systems, as well as having able to multi-task .
i can relate well with people at all levels and have the flexibility of working well as part of a team and on my own.
Currently i'm looking for a suitable IT system administrator position with a ambitious company or organization.

Address :Shabab 70 St - 11 Th district - 6 October City .

Cell : 01220078922

Resume created on DoYouBuzz

Experiences

IT Helpdesk Supervisor Job Description
The IT Helpdesk Supervisor is responsible for the day-to-day operations of the IT Helpdesk. This includes overseeing the work of the Helpdesk staff, ensuring that customer support tickets are resolved in a timely and efficient manner, and identifying and implementing process improvements. The Helpdesk Supervisor also plays a key role in training and developing the Helpdesk staff, and in ensuring that they have the skills and knowledge necessary to provide excellent customer service.
Essential Duties and Responsibilities:
Supervise the day-to-day operations of the IT HelpdeskEnsure that customer support tickets are resolved in a timely and efficient mannerIdentify and implement process improvementsTrain and develop the Helpdesk staffEnsure that the Helpdesk staff has the skills and knowledge necessary to provide excellent customer serviceMonitor and track Helpdesk performance metricsPrepare and present reports on Helpdesk operations to managementEscalate complex issues to the appropriate personnelWork with other IT departments to resolve customer issuesStay up-to-date on the latest IT trends and technologies

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Hesham zaky

Senior IT Technical Support - System Administrator

Help Desk supervisor