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Maryam Hesami

CEM Project operation director

Employed Available
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Experienced Operation director with a demonstrated history of working in the telecommunications industry. Highly Skilled leading technical teams into delivering projects of Mobile Operators. Have proper experience with delivering of Smart care Solution as newly project in telecommunications industry .
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Experiences

Operation Director in MTN Irancell CEM SmartCare Project

Huawei Technologies Co.
Since February 2017
  • Being responsible for the overall MTN Irancell CEM project delivery
  • Interacting with executives and managers on customer side and driving weekly meetings and presenting the overall delivery of the CEM Project
  • Proving Huawei CEM solution's value to Operator's Business Departments and driving customer to re-design their business using CEM
  • Consultancy support on SOC (Service Operation Center) organization and transformation plan
  • Designing SOC Processes and related delivery of the KPIs Definition
  • Enabling the platform which supports Customer Care Department , redesigning the flow and new target KPI
  • Gathering and training a very competent local based team delivering SOC project and developing local solution
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Resume created on DoYouBuzz