Experience — Maryam Hesami

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Experiences

Being responsible for the overall MTN Irancell CEM project delivery
Interacting with executives and managers on customer side and driving weekly meetings and presenting the overall delivery of the CEM Project
Proving Huawei CEM solution's value to Operator's Business Departments and driving customer to re-design their business using CEM
Consultancy support on SOC (Service Operation Center) organization and transformation plan
Designing SOC Processes and related delivery of the KPIs Definition
Enabling the platform which supports Customer Care Department , redesigning the flow and new target KPI
Gathering and training a very competent local based team delivering SOC project and developing local solution

Working as a 3G RF Planning Team Leader, being responsible for the overall project delivery
Interacting with CTO and senior managers to present and discuss deployed new features
Leading WCDMA Six-Sector Solution for planning and optimization
Leading Design of multi-carrier strategy of MTN Irancell Operator's Network
Leading Re-farming project which resulted in a very fast and successful outcome and receiving MTN Irancell CTO's appreciation Letter
Delivering more than 13000 (900 and 2100) sites with improved target KPIs

Analysis daily Traffic and KPI statistics in order to provide recommendations and necessary parameter change in order to improve the KPIs-Reduce congestion and drops; improve the IRAT and SOFT HO, Location Update, Paging, CSSR, RRC Connection and RAB Establishment Success
Optimizing worst cells to improve the entire worse cell within the timeline that was set in the baseline target
Supporting New year event by providing recommended parameters for heavy traffic increment and capacity evaluation for required expansion
Providing Observation, Recommendations and Justification of 3G Clusters. Identifying coverage and quality black spots. Performing Pilot pollution and drop call root cause analysis, necessary parameters tuning to meet target Cluster KPI
Performing investigation, troubleshooting, verification and analysis on customer complaints relating to 3G radio network

As a Visiting Engineer in Huawei's Dubai Office for Du Operator, my tasks included:
Providing support for 2016 cell and parameter planning
Interacting with Huawei R&D for adding new features to Smart RNO tool in order to use it to generate LTE Inter-RAT script after RNC migration
WCDMA and LTE KPI troubleshooting for new coming sites
Parameter Audit for LTE and WCDMA Network
UL Interference analysis for new sites and improving throughput impacted by interference
U-Net tool development support

Interacting with customer in weekly presentations, reporting sessions and meetings
Tuning a wide domain of parameters including Power Control, Cell Admission Control, IntraFreq/IRAT HO, Load Control (LDR), Directed Retry (DRD) and idle mode parameters for network improvement
Troubleshooting and optimizing parameters in order to improve the KPIs ,reducing congestion and drops; improving IRAT, SOFT HO, Paging, CSSR, RRC Connection and RAB Establishment Success for voice, packet and high speed
Performing consistency check to ensure that parameters that were set in the network was aligned with the agreed baseline
Network audit and capacity evaluation for expansion and new site planning
Feature Trial and optimization and getting customer's approval for the results
RNC parameters mapping after rehoming
Deploying OMstar, FMA and NASTAR for Analyzing KPI degradation ,network parameters audit and Missing neighbors. Providing suggestions to customer for network KPI improvement
Worst cells optimization
Initializing parameter Planning for more than 2000 sites in R2/R4 with U-Net software
Coverage Optimization (Network Redesign tilts azimuth and parameter changes) in order to improve the KPIs and traffic sharing between neighboring sites without affecting overall coverage/traffic.
Finalization SSV(Single-Side-Verification) test methodology with customer
SSV Report template Finalization with Custome
Getting SSV approval for more than 200 3G sites
Finalization WCDMA KPI Formula with Customer and KPI definition in MOS52000
Troubleshooting for operator's VIP and VVIP users

Daily KPI monitoring and providing troubleshooting analysis for KPI
Coverage Optimization by using Assistant/Probe and providing solutions to reach operator's target
Analyzing operator's VIP-Users network complaints for technical problems by using Huawei's OMSTAR App and conducting solution to solve those problems
Getting RVT(Radio Verification Test) approval for more than 200 sites in order to get PAC
Getting FAT approval for more than 100 sites in order to get FAC
Analyzing FAT DT log file by using Xcap/Xcal
RF Planning for More than 100 sectors' addition and parameter planning for the purpose of capacity optimization
Preparing KML, map info and updating EP and Asset database

Quality Acceptance Test for more than 1000 Mobile Sites (GSM and Wimax ) for Huawei and Nokia BTS including Radio Verification Test and delivering to MTN Irancell Operator

Site Survey,TSSR preparation ,Detail design preparation

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Maryam Hesami

CEM Project operation director

Operation Director in MTN Irancell CEM SmartCare Project

Radio Planning Team Leader in MTN Irancell Swap-Modernization Project

WCDMA Optimization Engineer in MCCI Golden Cluster Project

WCDMA/LTE Optimization and Planning Engineer (Support MBB Du project)

WCDMA Optimization and Planning Engineer

Wimax Optimization and Planning Engineer in MTN Irancell Rollout Project

Quality Acceptance Engineer

Planning Engineer