Karim Hermessi
Senior Technical Analyst - Desktop Support
ITIL
Desktop Services
System Administrator
Technical Support
Helpdesk
42 years old
Toronto (M6R 2H6) Canada (Ontario)
Professional Status
Unemployed
Open to opportunities
About Me
Over 8 years of experience in Information Technologies and IT Supports
Computer skills include: ITIL V3 certified, Active Directory, MS Servers and Exchange, Virtualization, Ricoh/HP Printer support, Polycom Video Conference, Avaya IP phones, Mobility support Apple Android Windows Mobiles, MS Office 2017 Office 365
Professional communication skills include fluency in English and French
Strong background in Desktop Support field and Hardware Computing
Proven skills in communication and interpersonal skills
Demonstrated ability to work as part of a team as well independently
Computer skills include: ITIL V3 certified, Active Directory, MS Servers and Exchange, Virtualization, Ricoh/HP Printer support, Polycom Video Conference, Avaya IP phones, Mobility support Apple Android Windows Mobiles, MS Office 2017 Office 365
Professional communication skills include fluency in English and French
Strong background in Desktop Support field and Hardware Computing
Proven skills in communication and interpersonal skills
Demonstrated ability to work as part of a team as well independently
Award for the second quarter of 2014 from Desktop Services Team
Award for the first quarter of 2013 from Technology Team.
Masters Advanced technician certificate in Telecommunication
Higher Institute of Technological Studies in Communications of Tunis (ISET’COM)
February 2002
to February 2005
