Karim Hermessi
Senior Technical Analyst - Desktop Support
ITIL
Desktop Services
System Administrator
Technical Support
Helpdesk
42 years old
Toronto (M6R 2H6) Canada (Ontario)
Professional Status
Unemployed
Open to opportunities
About Me
Over 8 years of experience in Information Technologies and IT Supports
Computer skills include: ITIL V3 certified, Active Directory, MS Servers and Exchange, Virtualization, Ricoh/HP Printer support, Polycom Video Conference, Avaya IP phones, Mobility support Apple Android Windows Mobiles, MS Office 2017 Office 365
Professional communication skills include fluency in English and French
Strong background in Desktop Support field and Hardware Computing
Proven skills in communication and interpersonal skills
Demonstrated ability to work as part of a team as well independently
Computer skills include: ITIL V3 certified, Active Directory, MS Servers and Exchange, Virtualization, Ricoh/HP Printer support, Polycom Video Conference, Avaya IP phones, Mobility support Apple Android Windows Mobiles, MS Office 2017 Office 365
Professional communication skills include fluency in English and French
Strong background in Desktop Support field and Hardware Computing
Proven skills in communication and interpersonal skills
Demonstrated ability to work as part of a team as well independently
- Microsoft Windows and Mac OS
- Microsoft Exchange
- Microsoft Office 2007-2013
- SharePoint Infrastructure
- SCCM 2007 and 2012
- ITIL V3
- Virtual Desktop Infrastructure, WYSE Thin Client
- VMware and vSphere
- Citrix XenDesktop / XenApp
- Avaya IP phones
- Polycom VC Support
- Ricoh / HP Printers and Print Servers Support
- Blackberry, iPhone/iPad, android and Windows Mobile
- Disaster Recovery
- English: Read\Written and spoken fluently.
- French: Read\Written and spoken fluently.
- Arabic: Read\Written and spoken fluently.
