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Karim Hermessi

Senior Technical Analyst - Desktop Support

ITIL
Desktop Services
System Administrator
Technical Support
Helpdesk
Karim Hermessi
42 years old
Toronto (M6R 2H6) Canada (Ontario)
Professional Status
Unemployed
Open to opportunities
About Me
 Over 8 years of experience in Information Technologies and IT Supports
 Computer skills include: ITIL V3 certified, Active Directory, MS Servers and Exchange, Virtualization, Ricoh/HP Printer support, Polycom Video Conference, Avaya IP phones, Mobility support Apple Android Windows Mobiles, MS Office 2017 Office 365
 Professional communication skills include fluency in English and French
 Strong background in Desktop Support field and Hardware Computing
 Proven skills in communication and interpersonal skills
 Demonstrated ability to work as part of a team as well independently
Resume created on DoYouBuzz
  • Expertise in Dell Desktop, Dell Laptop, Dell Printers.
  • Coach and help my team members as Technical Lead in Dell Customer Support Canada.
  • Log and monitor technical incident.
  • Management reporting, including KPIs and stats.
  • Coordinate between Dell services providers in a weekly basis.
  • Deliver training to new recruits (product training, diagnosis and process).
  • Identify low performers’, plan and deliver training and refresh session.