Over 8 years of experience in Information Technologies and IT Supports Computer skills include: ITIL V3 certified, Active Directory, MS Servers and Exchange, Virtualization, Ricoh/HP Printer support, Polycom Video Conference, Avaya IP phones, Mobility support Apple Android Windows Mobiles, MS Office 2017 Office 365 Professional communication skills include fluency in English and French Strong background in Desktop Support field and Hardware Computing Proven skills in communication and interpersonal skills Demonstrated ability to work as part of a team as well independently
Provide technical and application support for Linedata's front product line: LongView Trading System.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and SQL database configurations.
Responsible for first level production support for different client and users such Portfolio managers, Brokers and Traders.
Interact with various level of financial institutions clients and big firm management from Central Europe, UK, US, Canada and Asia Pacific through written and verbal communications.
Monitor service connectivity and market data feeds like the download and upload process.
Supervise all steps during the life cycle of the trade electronically in today’s global marketplace.
Audit connections between the Linedata Longview order management system FIX gateway and various counterparty FIX destinations.
