Henrique Ermida
Senior Advisor | Business Development Manager | Marketing Lead ||
Professional Status
Consultant
Available
About Me
Who am I?
I’m a father of twins (Mel & Diogo), ex-rugby player, Anglia University Alumni (Cambridge), and a devoted Senior Manager with 15+ years management experience in several areas. I have worked in projects, for companies such as IBM, Google, Accenture, TELUS International, Zazzle, Apple and Unilever.
Furthermore, I have successfully managed several projects across all areas, including B2B/B2C Service Operations, Marketing, E-Commerce, Rich Media, Android Apps, F&A, among others.
From 2019-2022, in addition to my daily tasks of Marketing Director and member of the board, I took on several additional responsibilities to help the company, in areas where my expertise could add value. These roles included Project Management, Product Owner (for an app) and due to my background in HR (bachelor) and multilingual skills, I worked alongside HR to help the Department source new candidates, acting as an interim Talent Acquisition Manager.
In 2023, I have embraced a role as a Senior Advisor and Business Developer Manager for the Portuguese Market.
I’m a father of twins (Mel & Diogo), ex-rugby player, Anglia University Alumni (Cambridge), and a devoted Senior Manager with 15+ years management experience in several areas. I have worked in projects, for companies such as IBM, Google, Accenture, TELUS International, Zazzle, Apple and Unilever.
Furthermore, I have successfully managed several projects across all areas, including B2B/B2C Service Operations, Marketing, E-Commerce, Rich Media, Android Apps, F&A, among others.
From 2019-2022, in addition to my daily tasks of Marketing Director and member of the board, I took on several additional responsibilities to help the company, in areas where my expertise could add value. These roles included Project Management, Product Owner (for an app) and due to my background in HR (bachelor) and multilingual skills, I worked alongside HR to help the Department source new candidates, acting as an interim Talent Acquisition Manager.
In 2023, I have embraced a role as a Senior Advisor and Business Developer Manager for the Portuguese Market.
Google DoubleClick Operations Manager || B2B CRM | Rich Media | Ad Serving | Marketing
TELUS International
October 2012
to August 2014
Cork
Ireland
- Google DoubleClick Rich Media Ad Serving
- Project Management Rollout
- Vendor Quality Program Rollout
- QBR Management and Presenter
- OKRs and KPIs monitoring
- RAID Risk Assessment & Forecasting
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within a defined budget
- Track staffing requirements, hiring new employees as needed
- Lead, motivate, and support a large team (100+ FTEs) within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional support teams in improving tools and systems
- Work closely with legal and safety departments to make sure activities remain compliant
- Oversee materials and inventory management
- Conduct budget reviews and report cost plans to upper management
Company Description
TELUS International - a customer experience innovator that designs, builds & delivers next-gen digital solutions for global and disruptive brands.
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