I’m a father of twins (Mel & Diogo), ex-rugby player, Anglia University Alumni (Cambridge), and a devoted Senior Manager with 15+ years management experience in several areas. I have worked in projects, for companies such as IBM, Google, Accenture, TELUS International, Zazzle, Apple and Unilever.
Furthermore, I have successfully managed several projects across all areas, including B2B/B2C Service Operations, Marketing, E-Commerce, Rich Media, Android Apps, F&A, among others.
From 2019-2022, in addition to my daily tasks of Marketing Director and member of the board, I took on several additional responsibilities to help the company, in areas where my expertise could add value. These roles included Project Management, Product Owner (for an app) and due to my background in HR (bachelor) and multilingual skills, I worked alongside HR to help the Department source new candidates, acting as an interim Talent Acquisition Manager.
In 2023, I have embraced a role as a Senior Advisor and Business Developer Manager for the Portuguese Market.
Translate strategic goals into tactical operational strategy and direction
Regularly interaction with senior management, concerning cross-functional areas and responsibilities
Develop and manage a detailed project schedule and work plan
Clearly communicate updates on performance against targets and objectives, to senior management and executives
Establish operations objectives and delegate tasks and responsibilities where appropriate
Measure project performance to identify areas for improvement
Develop all level of employees within organisation, to ensure successful succession
Planning, employee development and employee engagement
Drive continuous process improvements / initiatives, to increase productivity, improve customer satisfaction (CSAT), Turn Around Time (TAT) and consistently meet business KPIs
Participate in global reviews of the organisational tools, performance, policies and procedures to ensure continuous improvements and standardisation across sites globally
Company Description
Accenture is an Ireland based multinational professional services company that specialises in information technology (IT) services and consulting. A Fortune Global 500 company, it reported revenues of $50.53 billion in 2021. Accenture's current clients include 91 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.
