Hendrik Lambok Pasaribu

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Experiences

Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.
Supervises outside contractors to ensure contractual compliance.
Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
Monitors and controls inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stocks and costs.
Controls and analyses department costs on an ongoing basis to ensure performance against budget.
Manages the department’s expenses.

Directs the work assignment of supervisory and non-supervisory personnel.
Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
Assist with preventative maintenance programs while working with the Engineering Department.
Ensure effective communication, including coaching and performance management.
Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs.
Ensures that consumption of guest supplies and cleaning chemicals is under control.

Lead and supervise the day-to-day operation of the department to ensure service standards are followed.
Ensure Room Attendants are informed daily about priorities in their section.
Actively participate in daily briefing, daily warm up and department meetings.
Responsible for thorough cleaning of all rest rooms, offices, main entrance of the hotel, glasses, guest elevators, counters and desks, banquet halls and function rooms, back of the house and corridors.

Lead and supervise the day-to-day operation of the department to ensure service standards are followed.
Ensure Room Attendants are informed daily about priorities in their section.
Actively participate in daily briefing, daily warm up and department meetings.
Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.
Supervises and inspects public areas cleaned using check list to see that cleaning is adequate, supplies in rest rooms are standards and need for immediate repair, if reported.

Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies.

Skills

Education

Room Division Management

Hotel Accommodation

Executive Housekeeper