Muriel HUG
Head of Digital Operations
48 years old
Driving License
Aix Les Bains (73100) France
Professional Status
Employed
Open to opportunities
About Me
I'm a Digital facilitator
I run a young and strong web project managers team.
My main goal is to deliver a succesfull web strategy to our clients in a team player atmosphere.
I run a young and strong web project managers team.
My main goal is to deliver a succesfull web strategy to our clients in a team player atmosphere.
Head of Delivery BRIDGE- Web2Store & PresenceManagement SaaS Platform
Leadformance
Since January 2018
Full-time
Le Bourget du Lac
France
- Running a team of web project managers
- Setting and following up kpis'
- Pre sale consulting
- Product and roadmap input
- Digital project management
- Settling successfull delivery guidelines
Web Project Manager BRIDGE- Web2Store SaaS Platform
Leadformance
2015
to 2018
Full-time
Le Bourget Du Lac
France
- Web project management
- Discussions to optimize retailers local visibility and business conversion
- Web strategy coaching
- Web2Store webinars' presentation
- Business success monitoring and adjustment
Affiliation manager- Holiday rentals specialist
Madame Vacances
February 2012
to July 2015
Full-time
Chambéry
France
- Generate CPA traffic
- Optimize ROI and bring affiliation in the top 3 sources
- Trading desk negociation to set up CPC deals with majors ie.Criteo
- Gain visibility and set up a qualified incoming traffic strategy mix
Resalys Product Owner - Holiday rentals booking SaaS platform
Madame Vacances
March 2008
to August 2011
Full-time
Chambéry
France
- Product Features specifications
- Roadmap set up
- Backlog follow up
- Release process ( Q&A ; acceptance)
- Back and front office users' training
- User feed back
- Product development
Web project manager
Madame Vacances
March 2008
to March 2009
Full-time
Chambéry
France
- E resevation project management on an e commerce website
- Branding
- Website Indexation
- Conversion kpis' lookup and control
Master 2 Internet Strategy & Web Management
Grenoble Ecole de Management et Systèmes d'Information
September 2013
to February 2014
IAE - Master 1 - Hospitality & Services
Savoie Mont Blanc / Chambery & Università di Bologna / Emilia Romagne /Italie
September 1997
to June 2000
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Project (Trello, Jira, Confluence)
Expert
-
Data (Search console, Analytics, SeeuRank, GTMetrix, Metabase)
Advanced
-
Business (Salesforce, Suite Office, Google Suite,GMB)
Advanced
-
Design (Moqups, Figma, Ai, Ps)
Good
-
Ticketing ( Zendesk)
Advanced
-
Tech (GitHub, SourceTree, VSCode)
Intermediate
-
Generate and convert Traffic (SEO|SEA)
Advanced
-
Measure, analyze and optimize
Advanced
-
User Interface Design
Advanced
-
Accessibility
Advanced
-
Customer Journey optimization
Advanced
-
Team management
Advanced
-
Process and operations follow up
Advanced
-
Problem Solving
Advanced
-
Recruitment
Good
-
Specifications
Advanced
-
Method and Resources
Advanced
-
Execution
Advanced
-
Measurement
Advanced
-
Optimizations
Advanced
