Service Desk Delivery Specialist @ CAT, DELPHI &Voelia

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Experiences

Service Desk Supervisor & Backup ADL for CAT, DELPHI &Voelia accounts within HP CDG.
Mission :
Manage a team of shared service desk agents.
Manage ITO incidents.
Establish and update the EKMS knowledge base.
Back up Account delivery Lead for the Group CAT account
Management of the various ITO teams: NT, BD¸UNIX.., Service Management: IM, PM, ChM
Organisation of a weekly "COH" organisational committee meeting to monitor the backlog of incidents and customer requests from the various ITO teams.
Regular communication with the customer's IT department.

Hatim BENDRISS