Hatim BENDRISS

Resume created on DoYouBuzz

Experiences

Coordination and management of projects, ensuring that deadlines, budgets and objectives are met.
Developing detailed project plans, identifying resource requirements and monitoring progress.
Regular communication with stakeholders to ensure a clear understanding of project objectives and desired outcomes.
Budget monitoring and control, identifying variances and implementing corrective actions.
Managing risks and issues, anticipating potential obstacles and taking steps to mitigate them.
Cooperating effectively with team members to ensure effective collaboration and achievement of goals.

Management of support teams assigned to Onshore customers.
Monitoring service provision for local customers.
Preparing supplies and invoices.
Follow-up on collections.
Proposing transformations and solutions to customers to improve service quality.

DXC Technology IT Representative for Renault Morocco Customer.
Operational management of the local technical service "workstation & industrial incidents".

Management of Imac and project IT requests.
Stock management and CMDB update.
Co-ordination with the various telephone service and IT materials sales agents.
Team management.
Taking part in customer meetings.
Taking part in the project to modernise the company's "PCs and printers".

DXC Technology

January 2019 to December 2021

Full-time

Rabat

Morocco

Operational management of the Service Desk.
Drawing up the team's performance report and monitoring incident handling SLAs.
Participate in meetings with customers and various support teams to improve service quality.
Identify training needs and deliver training to associates.
Actively participate in the recruitment process for Service Centre associates.
Managing escalations related to SD perimeters.
Team management:
Managing staff schedules, breaks and leave.
Organising weekly team meetings and one-to-ones to maintain continuous service improvement and customer satisfaction.
Acting as a leader-coach towards the team in order to motivate them, improve their performance and ensure their ongoing development.

Operations Manager at Groupe CAT in Tangier city
Mission :
To purchase transport services;
Prospecting for new suppliers;
Monitoring operations with the various parties involved (supplier, forwarding agent, traction operator and customer).
Drawing up the monthly turnover monitoring model.

Service Desk Supervisor & Backup ADL for CAT, DELPHI &Voelia accounts within HP CDG.
Mission :
Manage a team of shared service desk agents.
Manage ITO incidents.
Establish and update the EKMS knowledge base.
Back up Account delivery Lead for the Group CAT account
Management of the various ITO teams: NT, BD¸UNIX.., Service Management: IM, PM, ChM
Organisation of a weekly "COH" organisational committee meeting to monitor the backlog of incidents and customer requests from the various ITO teams.
Regular communication with the customer's IT department.

End-of-studies internship with the company distributing water and electricity "AMENDIS".
subject: " Implementation studies of a WIMAX network on the AMENDIS network ".

Design and production of a Client/Server application.
"Management of user profile update requests on the LAFARGE IITétouan intranet.
"Hot line system to manage contacts (Customer, Supplier) with division heads".

In PHP, Apache server and Mysql SGBD.

Skills

Education

MOROCCAN SCHOOL OF ENGINEERING SCIENCES

Project Manager Officer