Customer service manager @ SGS CTS — Hasnaa Afennich

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Experiences

Management of sales administrator’s team.
Harmonization of team organization and productivity Lean / 5S / Operational excellence program.
Implementation of partnership operations.
Monitoring of Customer service quality.
Set up and follow up of KPI’s.
Durability and creation of Key accounts loyalty.
Main customers: Large retailers, Specialist retailers, manufacturer, importers.