Hasnaa Afennich - Operations Manager

Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

Resume created on DoYouBuzz

Experiences

Management of sales administrator’s team.
Harmonization of team organization and productivity Lean / 5S / Operational excellence program.
Implementation of partnership operations.
Monitoring of Customer service quality.
Set up and follow up of KPI’s.
Durability and creation of Key accounts loyalty.
Main customers: Large retailers, Specialist retailers, manufacturer, importers.

Accounts development and business opportunities.
Strategy and recommendations about new services.
Monitoring and coordination of sales administration team.
Implementation of new operations and creation of SOP.
Set up of new tools to monitor the operations.
Main customers: Large retailers, Industrials.

Coordination of multiservice and international client’s operations.
Handling operational execution matters.
Set up of correctives et preventives action plans.
Implementation of supporting documents: SOPs and workflow instructions.
Main customers: Specialist retails, Manufacturers

Learn more

PROJECT MANAGER " Burn Energy Drink "

Coca Cola Company

April 2008 to July 2008

Internship

Casablanca

Morocco

Marketing and communication plan « Summer 2008 »
Development of new media kits, sponsoringships
Negotiation and selection of local partners. Eg. Advertising agency, Public relations
Set up of project plan including cost estimate and profitability
Cost estimate and profitability review

Learn more

Market survey of agricultural sector in North Africa
Analysis of business development opportunities
New contact network set up with high potential partners
Participation to daily tasks of export department

Learn more

Skills

Inspections,audits,testings

Advanced
Technical Support

Good
Standard operations procedures

Workflow

Good

Team

Expert
Projects

Expert

Français / French

Expert
Anglais/ English

Spent 1 year in London (United Kingdom).

Advanced
Arabe / Arabic

Advanced
Chinois / Chineese

Notions
Espagnol / Spanish

Notions

Education

Spécialisation commerce international

Learn more