Jon Harris

Resume created on DoYouBuzz

Experiences

SME for Terraform
Brought deployment time down from 25+ minutes to about 5 minutes
Implemented security best practices to our infrastructure
Point person on resolving outages, ensuring minimal down time
Acting Security Engineer - handling all compliance requirements for SOC II and GDPR
Lead DevOps/SRE team

As the first DevOps engineer, I re-engineered their platform, changing plans to focus on-prem where on-prem made sense, and trimmed down their cloud usage where it made sense.
I built KVM solutions to house our many on-prem K8S cluster
I reconfigured their networking, moving away from a class A network to a class C, minimizing broadcast storms
I Introduced internal Dynamic DNS, utilizing bare metal load balancers to ensure high availability of DNS and services
I introduced Infrastructure as code to the company, utilizing Terraform and Chef to provision bare-metal systems, KVM to offer hypervisor solutions, and K8S to allow rapid deployments to multiple locations across the country.
I introduced synthetic monitoring/alerting to let us know when there was an issue with a new deployment, even within integrations
I configured our source control to alert us when a dependency was discovered to have vulnerabilities.

Developed solutions to standardize deployments of new code to production
Ensured site reliability
Trained SRE team members on how to utilize Sensu for remediation of issues
Utilized OpsCode Chef to develop unit tests to ensure all code deployed was stable
On-boarded new team members
Handled outages/incidents in an on-call capacity

Administered TappIn infrastructure
Managed 8 VmWare hypervisors with approximately 35 Windows and 20 Linux servers
Managed 2 Microsoft Windows Hyper-V 2012 servers, with 10 Windows 2012 servers
Designed, developed, and implemented tools to automate server issue mitigation
Worked closely with the engineers in resolving issues, streamlining the configuration of multiple server installations.
Designed and implemented the new Opscode Chef automation tools
Designed MySQL Master/Slave auto-failover solution to minimize downtime should the master ever fail.
Designed tools to handle ETL for our HTTP/FTP custom server logs, to import into MSSQL
Designed tools to automate alerting on thresholds across multiple SQL servers (MariaDB/Percona/MySQL/MSSQL/SQLite3/etc)
Mentored NetSec analyst, as well as acted as L3/4 for MIS and customer support
Assisted with DevOps issues for all teams company-wide
Was the key player when it came to a migration of our assets from Seattle, WA to San Antonio, TX with a 1-hour scheduled down-time.

Front-line and escalation support for thousands of customers worldwide
Custom-coded applications to assist chat support and escalation points with day-to-day needs
Designed and implemented numerous multi-web head systems utilizing load balancers, varnish, memcached, LSYNCD, and database replication
Wrote up extensive documentation and tools for our customers to use to simplify configuration of a new server
Trained and mentored fellow administrators where they needed it.
Provided exceptional support for all our customers, no matter if they paid $10 or $200,000 a month
Acted as the sole escalation point for our server chat support team

Tier I & II Support for 16,000 Internet Accounts
Designed PHP utilities that were used to assist in everything from inventory to fighting spam.
Managed 30+ Physical/Virtual Linux/Windows servers
Managed VMWare ESXi Hypervisor
Installed coax cable for new CMTS
Tested new appliances to see if they were a good fit for our network
Assisted in the development/redeployment of our mail system for our internet customers
Designed, developed, and implemented a backup solution that saves the company over $10,000 per year on average.
Designed, developed and implemented a new system for pushing custom configurations to modems, as well as new firmware to modems

Assisted in the development, implementation and deployment of a SIPRNET(http://globalsecurity.org/intell/systems/siprnet.htm), the first one to be active in the entire military
Network administrator of a network with over 100 computers, 10 servers, and 300 users
Handled classified information, held a Top Secret security clearance
After 9/11 worked as Base Security at Naval Submarine Base, Bangor, Washington, while still working in the IT field.
Troubleshot legacy systems (AT&T System V Unix/MS DOS), as well as worked on classified communications systems.

Skills

DevOps Architect