• Coaches a group of ISAM on soft /hard skills & Helps and advises on proactively building and developing business approaches & strategies
• Lead the adoption of the Digital transformation pitch. & Ensure by coaching that the team achieves planned target and forecast depending on segment priorities
• Is able to cover a cross team presence & Is able to participate or lead segment projects in liaison with qualitative segment priorities & Puts NPS as high priority and coachs teams around it & Communicates and aligns in regular meetings with sr. Management, Management and support team
• Cooperates with manager on defining and developing sales strategy, supports ISRs in the definition of customer development programs and opportunity creation. & Uses the appropriate tools for the job & Highlights / Escalate issues or new needs when necessary to management and to identify and fix process issues & Maintains & updates an individual score card (KPIs / soft & technical skills)
• Identify individuals gaps and put in place action planning to cover the gap & Coaches and mentors key talents on the sales floor & Stays informed of current industry trends and applies them to the customer’s business environment to help solve specific customer challenges in targeted industries
Responsible for achieving short and long term set targets •Responsible for hitting monthly/ quarterly set KPIs •Serves customers through all vehicles – Outbound, Inbound and Chat •Efectively and in timely manner drives lead gen process, account plays and marketing sales/marketing ready leads •Accountable for weekly outlook/ commit •Actively works with Sales Team Manager and Coaches on personal hard and soft skill development •Stays informed about marketing and merchandising activities that will help to articulate market advantage to consumer customers
•Attaining targeted sales goals for assigned account set • Working with sales team, sales management and support services sales specialists on account planning activity • Proactively identifying customer needs/requirements and recommending/quoting appropriate Dell Services • Acting as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives • Focusing on delivering a positive customer experience according to Dell standards and ethics through engaging with the customer directly whilst building a relationship • Developing, implementing and following up on plans to ensure best in class performance for the programs that he/she is responsible for • Staying up-to-date with all new services offerings and Solutions, including market and competition trends.
Writing articles in English on the agency's blog (Trends in the hotel industry, Digital Marketing Trends..)http://www.swell-agency.com/articles/millennials-reshaping-hospitality-industry -Assistance in the development of GoogleAdwords campaigns -Management of social networks (FB, LinkedIn). -Creation of the marketing content.-Improved SEO of the website -Competitive on the latest trends in digital marketing and hospitality. -Proposal of a strategy for launching a new product.
Follow the statistics of websites, social networks (Google Analytics). -Work on strategic words to ensure their visibility on search engines. -Coordinating Marketing events
-Utilizing logistics IT to optimize shipping and transport procedures (CEGID). -Assisting the planning and tracking the shipment of final products according to customer requirements -Keeping logs and records of warehouse stock, executed orders etc. -Preparing accurate reports for upper management.
•Tracking of deals: To track and record all stages of each commercial deal. •Research: To undertake research projects about the market information as required by the Commercial Manager. •Office support :To support the Commercial Manager in office administration including client correspondence, diary management and arranging travel. •Databases: To update SAP program to display up-to-date information on all program deals and forecasts.
