Team leader &customer service professional with a proven track record in the banking and retail sectors, combined with a customer focused approach business With several years of experience in customer service roles for leading UAE Banking organization, I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial inquiries to sales, transactions and complaint handling.
Acting as first point of contact in understanding Customer's requirements / inquiries (Telephone or in Person ) , providing proper and full information .
Verifying signatures , ensuring completeness and scan to concerned department within agreed cut of times adhering to Bank’s policy and procedures and forward to Branch Manager for approval.
Share knowledge with other branches and headquarters one effctive practices, competitive intelligence, business opportunities and needs.
Ensuring Cheque books, Credit cards, Capture cards, Return Cheques received as per system reports, acknowledge, update in system (if any) and enter in the appropriate registers.
Proactively helping customers to reduce their waiting time .
Participate in Business Development and add to branch profitability , identify business opportunity at corporate &individual level.
Meeting and exceeding sales target & service standards required.
Managing customer complaints and taking corrective action as necessary to maintain high level customer satisfaction.
Contributing to the acquisition of business for the branch by marketing and cross selling the bank’s services and products to the existing and potential customers.
Actively identify new customers and assist in increasing the advance and personal banking customer base and the cross sell ratio.
Respond to handle and resolve customer inquiries.
Solve customers’ issues with internet banking Systems .
Provide customers with product and service information.
