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Tarek Hammad

Tarek Hammad

Sales & Service Officer

32 years old
Driving License
Alexandria Egypt
Employed Available
Team leader &customer service professional with a proven track record in the banking and retail sectors, combined with a customer focused approach business With several years of experience in customer service roles for leading UAE Banking organization, I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial inquiries to sales, transactions and complaint handling.
Resume created on DoYouBuzz
  • Acting as first point of contact in understanding Customer's requirements / inquiries (Telephone or in Person ) , providing proper and full information .
  • Verifying signatures , ensuring completeness and scan to concerned department within agreed cut of times adhering to Bank’s policy and procedures and forward to Branch Manager for approval.
  • Share knowledge with other branches and headquarters one effctive practices, competitive intelligence, business opportunities and needs.
  • Ensuring Cheque books, Credit cards, Capture cards, Return Cheques received as per system reports, acknowledge, update in system (if any) and enter in the appropriate registers.
  • Proactively helping customers to reduce their waiting time .
  • Participate in Business Development and add to branch profitability , identify business opportunity at corporate &individual level.
  • Meeting and exceeding sales target & service standards required.
  • Managing customer complaints and taking corrective action as necessary to maintain high level customer satisfaction.
  • Contributing to the acquisition of business for the branch by marketing and cross selling the bank’s services and products to the existing and potential customers.
  • Actively identify new customers and assist in increasing the advance and personal banking customer base and the cross sell ratio.
  • Respond to handle and resolve customer inquiries.
  • Solve customers’ issues with internet banking Systems .
  • Provide customers with product and service information.
  • Process requests.
  • Identify and escalate customer issues.
  • Handle customer billing questions.

Customer Service Officer

G4S
October 2013 to October 2014
  • Providing excellent customer service.
  • Serving as information staff and answering all passengers inquiries.
  • Dealing with passenger inquiries about flight departures and arrivals .