Tarek Hammad
Sales & Service Officer
32 years old
Driving License
Alexandria Egypt
Employed
Available
Team leader &customer service professional with a proven track record in the banking and retail sectors, combined with a customer focused approach business With several years of experience in customer service roles for leading UAE Banking organization, I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial inquiries to sales, transactions and complaint handling.
Customer Service Officer
Dubai First ( Owned By FAB )
December 2014
to April 2018
- Acting as first point of contact in understanding Customer's requirements / inquiries (Telephone or in Person ) , providing proper and full information .
- Verifying signatures , ensuring completeness and scan to concerned department within agreed cut of times adhering to Bank’s policy and procedures and forward to Branch Manager for approval.
- Share knowledge with other branches and headquarters one effctive practices, competitive intelligence, business opportunities and needs.
- Ensuring Cheque books, Credit cards, Capture cards, Return Cheques received as per system reports, acknowledge, update in system (if any) and enter in the appropriate registers.
- Proactively helping customers to reduce their waiting time .
- Participate in Business Development and add to branch profitability , identify business opportunity at corporate &individual level.
- Meeting and exceeding sales target & service standards required.
- Managing customer complaints and taking corrective action as necessary to maintain high level customer satisfaction.
- Contributing to the acquisition of business for the branch by marketing and cross selling the bank’s services and products to the existing and potential customers.
- Actively identify new customers and assist in increasing the advance and personal banking customer base and the cross sell ratio.
- Respond to handle and resolve customer inquiries.
- Solve customers’ issues with internet banking Systems .
- Provide customers with product and service information.
- Process requests.
- Identify and escalate customer issues.
- Handle customer billing questions.
Customer Service Officer
G4S
October 2013
to October 2014
- Providing excellent customer service.
- Serving as information staff and answering all passengers inquiries.
- Dealing with passenger inquiries about flight departures and arrivals .
