Insightful Information Technology Manager with over 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Excellent communicator and influencer in working collaboratively with IT leadership teams to define and accomplish project milestones. Detailed in developing creative business solutions, leveraging diverse methodologies, and delivering software engineering solutions for leading organizations. Highly adept in problem-solving, request for proposal development, technology needs assessments and staff training.
Full responsibility for all systems in the company including: BIMIS, OMS, MIST, Mubasher & Logicsware Call Recording.
Full responsible for all the connection lines between company branches and the Stock Market.
Make sure that the network is secured all the time.
Remotely support both clients and employee in four different branches and also at home in the same time as fast as possible because in brokerage business time is money.
Make sure that the system is always updated and the backup is taken in time.
Full support for VOIP system “built on Panasonic IP PBX”.
Full responsibility for the company website design and all paper work design www.miragebrokerage.net
Fully responsible for the E-Trade team and the Customer Support team.
