Haitham Mohssain
Information Technology Director
45 years old
Driving License
Riyadh (11465) Egypt
Employed
Open to opportunities
Insightful Information Technology Manager with over 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Excellent communicator and influencer in working collaboratively with IT leadership teams to define and accomplish project milestones. Detailed in developing creative business solutions, leveraging diverse methodologies, and delivering software engineering solutions for leading organizations. Highly adept in problem-solving, request for proposal development, technology needs assessments and staff training.
IT Operation & Technical Support Manager
Alzewayed Holding Group
February 2015
to August 2019
Full-time
Riyadh
Saudi Arabia
- Overseeing all technology operations and evaluating them according to the company established goals.
- Analyzing the business requirements of all departments to determine their technology needs.
- Responsible for the operational reporting team delivering actionable KPIs to all levels of the enterprise. Efficiency improvements resulted in higher profitability and better supply management.
- Participate in mergers and acquisition efforts with focus on IT system audit and integration.
- Improve efficiency and reduced costs by planning and managing systems and infrastructure improvements such as cloud hosting, WAN optimization, in house software developments, and network upgrades.
- Introduce best practices, standards, procedures, and policies for the organization.
- Responsible for approving all IT related plans and decisions.
- Create written documentation for IT processes and procedures.
- Coordinate IT managers and supervise computer scientists, technicians, and other professionals to provide guidance.
- Leading the Service Desk team to provide onsite and remote support and training to over 3500 employees and 7000 students in 17 branches located in 8 different cities.
- Develop relationships with Vendors for Collaboration Applications, implemented, trained users, and provided Help Desk support.
- Provide ALL reporting data and required presentations to the CIO.
- Planning for the IT dept. Yearly budget and scheduled maintenance.
- Directed several projects to successfully delivered the business owners' requirements such as:
-Implement MS Dynamics AX 2012.
-Relocate the company Data Center.
-Enhance the SIS system to add requested features like online payments and students' self-services.
-Implement and maintain an open-source LMS system for Alghad International Colleges.
-Implement and maintain an open-source video conference solution.
-Create and manage 25 websites for the company.
