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Haitham Mohssain

Haitham Mohssain

Information Technology Director

44 years old
Driving License
Riyadh (11465) Egypt
Employed Open to opportunities
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Insightful Information Technology Manager with over 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Excellent communicator and influencer in working collaboratively with IT leadership teams to define and accomplish project milestones. Detailed in developing creative business solutions, leveraging diverse methodologies, and delivering software engineering solutions for leading organizations. Highly adept in problem-solving, request for proposal development, technology needs assessments and staff training.
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Experiences
  • Supervise all activities related to IT sector for Tahya Misr Fund and all sub-companies including but not limited to:
    • Data-center Operation.
    • All projects, upgrades, and implementation plans.
    • Technical support and operation team. • Network and communication plans and teams.
    • Relationship and communications with other departments and government sectors.
  • Responsible for Accomplishing information technology staff results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintains staff by recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, developing personal growth opportunities.
  • Maintains the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Directs technological research by studying organization goals, strategies, practices, and user projects.
  • Completes projects by coordinating resources and timetables with user departments and datacenters.
  • Verifies application results by conducting system audits of technologies implemented.
  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements.
  • Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action.
  • Maintains quality service by establishing and enforcing organization standards.
  • Contributes to team effort by accomplishing related results as needed.
  • Manage information technology and computer systems.
  • Plan, organize, control, and evaluate IT and electronic data operations.
  • Design, develop, implement, and coordinate systems, policies, and procedures.
  • Identify problematic areas and implement strategic solutions in time.
  • Audit systems and assess their outcomes.
  • Ensure security of data, network access, and backup systems.
  • Overseeing all technology operations and evaluating them according to the company established goals.
  • Analyzing the business requirements of all departments to determine their technology needs.
  • Responsible for the operational reporting team delivering actionable KPIs to all levels of the enterprise. Efficiency improvements resulted in higher profitability and better supply management.
  • Participate in mergers and acquisition efforts with focus on IT system audit and integration.
  • Improve efficiency and reduced costs by planning and managing systems and infrastructure improvements such as cloud hosting, WAN optimization, in house software developments, and network upgrades.
  • Introduce best practices, standards, procedures, and policies for the organization.
  • Responsible for approving all IT related plans and decisions.
  • Create written documentation for IT processes and procedures.
  • Coordinate IT managers and supervise computer scientists, technicians, and other professionals to provide guidance.
  • Leading the Service Desk team to provide onsite and remote support and training to over 3500 employees and 7000 students in 17 branches located in 8 different cities.
  • Develop relationships with Vendors for Collaboration Applications, implemented, trained users, and provided Help Desk support.
  • Provide ALL reporting data and required presentations to the CIO.
  • Planning for the IT dept. Yearly budget and scheduled maintenance.
  • Directed several projects to successfully delivered the business owners' requirements such as:
    -Implement MS Dynamics AX 2012.
    -Relocate the company Data Center.
    -Enhance the SIS system to add requested features like online payments and students' self-services.
    -Implement and maintain an open-source LMS system for Alghad International Colleges.
    -Implement and maintain an open-source video conference solution.
    -Create and manage 25 websites for the company.
  • Manage a team of 5 technical staff.
  • Full responsibility for all systems in the company including: BIMIS, OMS, MIST, Mubasher & Logicsware Call Recording.
  • Full responsible for all the connection lines between company branches and the Stock Market.
  • Make sure that the network is secured all the time.
  • Remotely support both clients and employee in four different branches and also at home in the same time as fast as possible because in brokerage business time is money.
  • Make sure that the system is always updated and the backup is taken in time.
  • Full support for VOIP system “built on Panasonic IP PBX”.
  • Full responsibility for the company website design and all paper work design www.miragebrokerage.net
  • Fully responsible for the E-Trade team and the Customer Support team.
  • Full responsibility for the IT department
  • Assist and administrate a Nabilio system for the back and front office and SOLUTION for the HR department.
  • Take the responsibility for the scheduled Duty Manager position
  • Full responsibility for the IT department in both PR Club Sharming Inn Hotel and PR Club El Hayat Hotel with the help of 2 technical support.
  • Assist and administrate a LIFE KEM system for the back and front office and SOLUTION for the HR department.
  • Assist and administrate Fidelio V8, Sun, Vision and MC Material’s systems.
  • Take the responsibility for the scheduled Duty Manager position.
  • Hold a deserved quality service for both employee and hotel guests.
  • Reporting to MD of the board.
  • • Provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service to ensure that all SLA’s are met.
  • • Work effectively and productively with 3rd line support.
  • • Take ownership of user problems, perform a technical diagnosis, and fix the issue either remotely or on-site.
  • • Document all calls on the call logging system.
  • • Produce statistics each month on Helpdesk issues.
  • • Maintain user security on all systems.
  • • Supporting users in the use of Computer equipment by providing necessary training and advice.
  • • Arrange for external support visit whenever problems cannot be resolved in house.
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