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Gwennaël Bessard du Parc

Project Leader

Gwennaël Bessard du Parc
43 years old
Driving License
Strasbourg (67000) France
Professional Status
Employed
Available
About Me
I have been working in the IT field for 11 years, more recently focussing on Salesforce software and on Odoo the last year.
I am now looking for an international opportunity as a project leader specialising in the implementation and improvement of CRM systems.

Sport (jogging and kitesurfing) is necessary for my life and allows me to take the necessary step back.
Resume created on DoYouBuzz
  • Deployement of Core Model for Customer Care
  • Leading :
    • Workshop
    • COPIL
    • Support Committee
  • Writing technical and functional documentation
  • Identify and specify new needs
  • Implementation of Key Features of Service Cloud
    -Case Queues and views
    -Site
    -Email service & Email To Case
    -Dynamic Body & Quick Text
    -Omni Channel
    -Multi lingual Application
  • Following and Testing developments
  • Advanced Customization in Salesforce
  • Planing and Project Management
  • Preparation and facilitation of workshops with users and pilot countries to collect their needs (Canada, Portugal, Germany, England, France)
  • Organization of Test Plan and Users Training
  • Deployment and assistance in production GO/Post Go Live
  • Identify and Provide Reporting KPI
Detailed Description
  • Roll Out for 33 countries WW
  • Change Management