I have been working in the IT field for 11 years, more recently focussing on Salesforce software and on Odoo the last year. I am now looking for an international opportunity as a project leader specialising in the implementation and improvement of CRM systems.
Sport (jogging and kitesurfing) is necessary for my life and allows me to take the necessary step back.
Implementation of Key Features of Service Cloud -Case Queues and views -Site -Email service & Email To Case -Dynamic Body & Quick Text -Omni Channel -Multi lingual Application
Following and Testing developments
Advanced Customization in Salesforce
Planing and Project Management
Preparation and facilitation of workshops with users and pilot countries to collect their needs (Canada, Portugal, Germany, England, France)
Organization of Test Plan and Users Training
Deployment and assistance in production GO/Post Go Live
