Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Gwennaël Bessard du Parc

Project Leader

Gwennaël Bessard du Parc
43 years old
Driving License
Strasbourg (67000) France
Professional Status
Employed
Available
About Me
I have been working in the IT field for 11 years, more recently focussing on Salesforce software and on Odoo the last year.
I am now looking for an international opportunity as a project leader specialising in the implementation and improvement of CRM systems.

Sport (jogging and kitesurfing) is necessary for my life and allows me to take the necessary step back.
Resume created on DoYouBuzz
  • Workshop organization and lead
  • Budget and ressource tracking
  • Identify and specify needs
  • Planing and Project Management
  • Integration :
    • Salesforce Commerce Cloud
    • Salesforce Sales & Services
    • Salesforce Marketing
    • Oracle
  • Post Go Live support for .Net solution
    Product owner for a .NET software (800 users)
  • Design and implementation of sales processes at BEL for industrial users (Salesforce)
  • RGDP analysis for the Salesforce platform at Bel
  • Study and test migration to Win10 for other CRM applications
  • Identify and Provide Reporting KPI
  • Deployement of Core Model for Customer Care
  • Leading :
    • Workshop
    • COPIL
    • Support Committee
  • Writing technical and functional documentation
  • Identify and specify new needs
  • Implementation of Key Features of Service Cloud
    -Case Queues and views
    -Site
    -Email service & Email To Case
    -Dynamic Body & Quick Text
    -Omni Channel
    -Multi lingual Application
  • Following and Testing developments
  • Advanced Customization in Salesforce
  • Planing and Project Management
  • Preparation and facilitation of workshops with users and pilot countries to collect their needs (Canada, Portugal, Germany, England, France)
  • Organization of Test Plan and Users Training
  • Deployment and assistance in production GO/Post Go Live
  • Identify and Provide Reporting KPI
Detailed Description
  • Roll Out for 33 countries WW
  • Change Management
  • Study and choice of a solution (software editor, Bel Architect...)
  • Set up of Nielsen in Remote App
  • Serveur Migration on Virtual Machine
  • Change Management for the new solution (70 users)
  • Writing technical and functional documentation
  • Post Golive Assistance on Salesforce Solution (support for correction and evolution needs)
  • Project Manager: Choosing, Implementing and Setting Up an SAP Transport Management Tool (REV TRAC)
  • Implementation of a global project planning grouping our different platforms (SAP, Salesforce, Manugistics)
  • Privileged interlocutor and facilitator between administrators, outsourcer, and functionals
  • Implementation and configuration of an SAP data management tool (DataSyncManager)
  • warrantor the cohesion of the environments
  • Writing technical and functional specifiactions
  • IT architecture definition and procedures
  • Deployement and release
  • IT Consulting
  • IT installation
  • Training and user support
  • Technological Scanning
  • Definition and implementation of system architecture.
  • Realization and monitoring of tenders for the purchase of software and hardware.
  • Definition of needs, recommendation and implementation of Backup strategy
  • Host mail and website
  • Creation and evolution websites
  • Implementation of the SAP R / 3 solution on all Bel Group supply chain functions (MM, SD, WM, FI, CO-PA, APO, PP, BW).
  • Responsible for SAP configuration management.
  • Transport Manager for SAP: planning, coordination, implementation and monitoring.
  • Identification of the impacts of new deployments on countries already started.
  • Management of the environments: guarantor of the system landscape, realization of the schedules of update and / or creation of the environments, coordination, follow-up of the execution.
  • Supervision of SAP Roll Out (cut over, go-live, post go live support ...).
  • Training of project teams in the use of system landscapes.
  • Implementation of procedures and documentation of environment management (best practices etc ..).
  • Participation in the setting up of the system landscape and its evolution.
  • Authorization Management on SAP.
  • Implementation of the industrialization of SAP translations.
  • Analysis and improvement of transactions, queries and programs under SAP.
  • Creation and translation of Serveur Documentations.
  • Creation of a prospecting file.