Rishi Gupta
Seeking a challenging position where I can work on my skills and contribute towards the growth of organization.
34 years old
Professional Status
Employed
Available
About Me
DOB: 31 January 1990
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing,
Travelling, Playing Squash
-Currently employed with Infosys Limited as Senior Systems Engineer with 4.9 years of experience, having gained a thorough understanding of software/product implementation and testing, troubleshooting and debugging process.
-Well versed with requirement gathering and its interpretation into specific system, application or process designs, designing test plans and test cases.
-Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
-Author of the book : The
Midnight Perspective (available
on Amazon Kindle)
-Awards and Achievements:
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing,
Travelling, Playing Squash
-Currently employed with Infosys Limited as Senior Systems Engineer with 4.9 years of experience, having gained a thorough understanding of software/product implementation and testing, troubleshooting and debugging process.
-Well versed with requirement gathering and its interpretation into specific system, application or process designs, designing test plans and test cases.
-Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
-Author of the book : The
Midnight Perspective (available
on Amazon Kindle)
-Awards and Achievements:
- Received Spot Award at DC
level in Infosys while working in
CA Global Delivery Project.
- Received You Rock award at
DC level in Infosys while
working in CA Support Project.
CA Support
Infosys Limited
September 2013
to September 2014
- Worked on the support tickets for CA SiteMinder Policy Server, Web Agent, Admin UI, Secure Proxy Server.
- Understanding the customer issues by analyzing the logs, documents and information provided by the customer and helping the customer in resolving those issues within the specified SLA.
- Proactive interaction with customer for issue resolution over
WebEx, calls and live meetings. - Worked on the resolution of bottlenecks faced by the team and hence increasing the overall productivity.
- Leading the team and mentored the new members by apprising them of product knowledge.
- Handled complete client communication and requirement gathering for the team.
- Involved in the daily and weekly status reporting of the team, handling onsite and offshore coordination, assessing the project progress, resolving the issues at offshore and resource onboarding within project.
