Multiskilled IT Support Specialist with a strong focus on automation, business intelligence, and endpoint security. Experienced in Python scripting, Power BI dashboards, and AI-assisted development. Currently expanding into architecture and design patterns through internal training, with a mindset focused on continuous improvement and cross-functional impact.
Designed and developed IT tools to support and enhance business operations.
Participated in working groups and project committees, supporting change management and contributing to project success.
Managed technical documentation: including reference documents, operational guides, schematics, and technical specifications.
Identified new tool requirements and implemented chosen solutions to meet evolving business needs.
Drove continuous improvement in applications used by operational teams, support staff, and management, optimizing both IT processes and business workflows.
Administered technical, IT, web, and telephony solutions, ensuring installation, maintenance, and troubleshooting while adhering to Group security and coherence standards.
