I am currently working as an IT Support Specialist with expertise in administering and maintaining technical, IT, web, and telecommunication solutions.
I am responsible for system installations, maintenance, and troubleshooting, while ensuring adherence to company security and coherence standards. I actively propose innovative solutions to improve our systems and provide support to various departments by managing technical documentation and process guides.
Designed and developed IT tools to support and enhance business operations.
Participated in working groups and project committees, supporting change management and contributing to project success.
Managed technical documentation: including reference documents, operational guides, schematics, and technical specifications.
Identified new tool requirements and implemented chosen solutions to meet evolving business needs.
Drove continuous improvement in applications used by operational teams, support staff, and management, optimizing both IT processes and business workflows.
Administered technical, IT, web, and telephony solutions, ensuring installation, maintenance, and troubleshooting while adhering to Group security and coherence standards.
